Customer Satisfaction Program 18N04 - Supplement #1 - Diesel Engine - Powertrain Control Module Reprogramming (18N04)

SUBJECT

Customer Satisfaction Program 18N04 - Supplement #1 

Certain 2018 Model Year F-150, 2019 Model Year F-250 through F-550 Superduty and 2019 Model Year F-650 through F-750 Medium Duty Vehicles Equipped with a Diesel Engine Powertrain Control Module Reprogramming

REASON FOR THIS SUPPLEMENT

• 2019 MY F650 through F-750 Medium Duty Trucks are being added to this program.
• Integrated Diagnostic Software (IDS) release version updated.

PROGRAM TERMS

This is a one-time repair program with no time or mileage limits.

Coverage is automatically transferred to subsequent owners.

URGENCY

Dealers are encouraged to complete this service on all in stock and customer vehicles brought in for any reason to ensure vehicles meet conditional certifications described in the Reason For Program section below.

VEHICLES COVERED BY THIS PROGRAM

Affected vehicles are identified in OASIS.

REASON FOR PROGRAM

In all of the affected vehicles, the Diesel engines received a conditional certification from the California Air Resources Board (CARB). While current vehicles comply with CARB and EPA emissions regulatory requirements, the conditional certificate requires Ford to implement an enhanced calibration, which must be applied to all affected vehicles that come into the dealer.

SERVICE ACTION

If an affected vehicle comes into the dealership for any reason, dealers are to reprogram the Powertrain Control Module (PCM) using Integrated Diagnostic Software (IDS) release 111.06 or higher. This service must be performed at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

No owner notification will be mailed on this program.

ATTACHMENTS

• Attachment I: Administrative Information
• Attachment II: Labor Allowances
• Attachment III: Technical Information

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

David J. Johnson

OASIS ACTIVATION

OASIS was activated on October 11, 2018.

FSA VIN LISTS ACTIVATION

FSA VIN Lists will not be activated for this service action.

SOLD VEHICLES

• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.
• Correct other affected vehicles identified in OASIS which are brought to your dealership

STOCK VEHICLES

• Perform this program on all affected vehicles in stock prior to delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory

TITLE BRANDED/SALVAGED VEHICLES

Title branded, salvaged vehicles and vehicles with cancelled warranty coverage are eligible for this program unless emission coverage is explicitly cancelled, as indicated by one of the following OASIS Warranty Cancellation Messages only:

• SCRAPPED UNIT - ALL WARRANTY CANCELLED - TOTAL INCLUDING EMISSIONS
• ALL WARRANTY CANCELLED INCLUDING EMISSIONS

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual - Section 6 - Ford & Lincoln Program Policies/General Information & Special Circumstances for FSA's/Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the Related Damage radio button checked.
  • Ford vehicles - 3 years or 36,000 miles
  • F-650/F-750 trucks - 2 years, regardless of miles driven
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

CLAIMS PREPARATION AND SUBMISSION

• Claim Entry:  Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number 18N04 is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Related Damage/Additional labor and/or parts:  Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
  IMPORTANT: Click the Related Damage Indicator radio button.
• Program Terms:  This program does not have mileage or time limit.

LABOR ALLOWANCES

PARTS REQUIREMENTS/ORDERING INFORMATION

Parts are not required to complete this repair.

OVERVIEW

In all of the affected vehicles, the Diesel engines received a conditional certification from the California Air Resources Board (CARB). While current vehicles comply with CARB and EPA emissions regulatory requirements, the conditional certificate requires Ford to implement enhanced calibration, which must be applied to all affected vehicles that come into the dealer.

SERVICE PROCEDURE