Safety Recall 16S05 - Occupant Classification System Module Reprogramming (16S05)

SUBJECT

DEMONSTRATION / DELIVERY HOLD - Safety Recall 16S05 

Certain 2016 Model Year F-150 Vehicles Equipped with Multi-Contour Front Seats

Occupant Classification System Module Reprogramming

AFFECTED VEHICLES

Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS SAFETY RECALL

In the affected vehicles, when the Multi-Contour Front Seat feature is activated, the front passenger seat Occupant Classification System (OCS) may incorrectly classify an adult occupant as a child in certain occupant seating conditions, suppressing the frontal airbag and increasing the risk of injury in a crash. If the OCS incorrectly classifies an adult occupant as a child, the passenger airbag status indicator, located in the center stack of the instrument panel, would illuminate indicating that the passenger frontal airbag is OFF (disabled).

SERVICE ACTION

Before demonstrating or delivering any of the vehicles involved in this recall, dealers are to reprogram the Occupant Classification System Module (OCSM) to the latest calibration using Integrated Diagnostic Software (IDS) release 99.02 or higher. This service must be performed on all affected vehicles at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

In applicable countries, Owner Letters are expected to be mailed the week of March 7, 2016. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE: 

In applicable countries, U.S. Federal law requires dealers to complete this recall service before a new vehicle is delivered to the buyer or lessee. Violation of this requirement by a dealer could result in a civil penalty of up to $7,000 per vehicle. Correct all vehicles in your new vehicle inventory before delivery. 

Dealers must complete this recall service before a new vehicle is delivered to a buyer or lessee. The Dealer sales and service agreement ("Dealer Agreement") requires Dealers to perform all campaign, recall, and program service as specified in campaign, recall or program instructions issued by the Company from time to time. In addition, Dealers must comply with all applicable laws, rules, and regulations in the sales and service of Company Products pertaining to motor vehicle safety and emissions control. If a Dealer fails to comply with this requirement, Ford may take action pursuant to the Dealer Agreement. In addition, violations could subject Dealer to significant penalties under local law. Correct all vehicles in your new vehicle inventory before delivery. 

ATTACHMENTS

1. Attachment I: Administrative Information
2. Attachment II: Labor Allowances and Parts Ordering Information
3. Attachment III: Technical Information
4. Owner Notification Letter

QUESTIONS & ASSISTANCE

Contact your Service Campaign Coordinator expcso@ford.com  should you have any questions.

OASIS ACTIVATION

OASIS will be activated on February 25, 2016.

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com  on February 25, 2016. Owner names and addresses will be available by March 21, 2016.

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED / SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No approval is required from expwrty@ford.com  for these vehicles:
  • Ford vehicles - 3 years or 36,000 miles/60,000 kilometers.
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to expwrty@ford.com  prior to completing the repair.

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

The use of rental vehicles is not approved for this program.

CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Direct Warranty Entry (DWE).
  • DWE: refer to ACESII manual for claims preparation and submission information.
• Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.

LABOR ALLOWANCES

PARTS REQUIREMENTS / ORDERING INFORMATION

Parts are not required to complete this repair.

OVERVIEW

In the affected vehicles, when the Multi-Contour Front Seat feature is activated, the front passenger seat Occupant Classification System (OCS) may incorrectly classify an adult occupant as a child in certain occupant seating conditions, suppressing the frontal airbag and increasing the risk of injury in a crash. If the OCS incorrectly classifies an adult occupant as a child, the passenger airbag status indicator, located in the center stack of the instrument panel, would illuminate indicating that the passenger frontal airbag is OFF (disabled). Dealers are to reprogram the Occupant Classification System Module (OCSM) to the latest calibration using Intergrated Diagnostic Software (IDS) release 99.02 or higher.

SERVICE PROCEDURE