Symptom Chart

WARNING: This page is about a different car, the 2015 Lincoln MKS. However, it is still accessible from the selected car via links, so may be relevant.

Symptom Chart

Condition	Possible Sources	Action
No communication with the Dual Climate Controlled Seat Module (DCSM)	Fuse Wiring, terminals or connectors DCSM	REFER to Module Communications Network .
No communication with the Driver Door Module (DDM)	Fuse Wiring, terminals or connectors DDM	REFER to Module Communications Network .
No communication with the Driver Seat Module (DSM)	Fuse Wiring, terminals or connectors DSM	REFER to Module Communications Network .
No communication with the Driver Multi-Contour Seat Module [SCMG]	Fuse Multi-contour seat relay Wiring, terminals or connectors Driver Multi-Contour Seat Module [SCMG]	REFER to Module Communications Network .
No communication with the Passenger Multi-Contour Seat Module [SCMH]	Fuse Multi-contour seat relay Wiring, terminals or connectors Passenger Multi-Contour Seat Module [SCMH]	REFER to Module Communications Network .
The power seat is inoperative - passenger	Fuse Wiring, terminals or connectors Seat control switch	GO to Pinpoint Test A .
The power seat does not move horizontally/vertically/recline - passenger	Wiring, terminals or connectors Seat control switch Horizontal seat track motor Power seat track assembly	GO to Pinpoint Test E .
The power seat moves but is noisy (squeals) when moving the seat horizontally	Front seat motor cable	INSTALL a new front seat motor cable. REFER to Front Seat Motor Cable .
The memory seat is inoperative/does not operate correctly - does not operate horizontally/vertically/recline	Fuse Wiring, terminals or connectors Seat control switch Horizontal seat track motor Memory seat track assembly DSM	GO to Pinpoint Test F .
The memory seat does not operate correctly - the seat moves in one second intervals	Wiring, terminals or connectors Horizontal seat track motor Memory seat track assembly DSM	REFER to Driver Seat Module (DSM) DTC Chart
The memory seat does not operate correctly - does not operate using the memory SET switch	Wiring, terminals or connectors Memory SET switch Horizontal seat track motor Memory seat track assembly Seat recliner motor Medium Speed Controller Area Network (MS-CAN) communication fault DDM DSM	GO to Pinpoint Test G .
The memory seat does not operate correctly - does not operate using the Remote Keyless Entry (RKE) transmitter	Remote Keyless Entry (RKE) transmitter is not correctly associated to a memory position Wiring, terminals or connectors Remote Keyless Entry (RKE) transmitter DSM Body Control Module (BCM)	VERIFY the RKE transmitter is operating correctly and is associated to a memory position. REFER to Owner's Literature or Handles, Locks, Latches and Entry Systems for information on associating a RKE transmitter. RUN the DSM self-test and REFER to Driver Seat Module (DSM) DTC Chart to diagnose any DTCs retrieved.
Easy exit/easy entry is inoperative/does not operate correctly	Wiring, terminals or connectors Key in ignition switch IPC module DSM	GO to Pinpoint Test H .
The power lumbar is inoperative - driver, without multi-contour seats	Wiring, terminals or connectors Lumbar control switch Power lumbar assembly	GO to Pinpoint Test I .
The power lumbar is inoperative - passenger, without multi-contour seats	Wiring, terminals or connectors Lumbar control switch Power lumbar assembly	GO to Pinpoint Test J .
The multi-contour seat feature is inoperative/does not operate correctly - driver	Wiring, terminals or connectors Seat control switch Lumbar and active motion massage adjuster assembly Active motion massage adjuster Driver Multi-Contour Seat Module [SCMG]	GO to Pinpoint Test AV .
The multi-contour seat feature is inoperative/does not operate correctly - passenger	Wiring, terminals or connectors Seat control switch Lumbar and active motion massage adjuster assembly Active motion massage adjuster Passenger Multi-Contour Seat Module [SCMH]	GO to Pinpoint Test AW .
All climate controlled seats are inoperative	Fuse Wiring, terminals or connectors I-CAN communication fault HS-CAN communication fault MS-CAN communication fault DCSM APIM FCIM FDIM	VERIFY BJB fuse 28 (30A) is OK. If OK, CARRY OUT the network test using a scan tool and VERIFY network communication of the FCIM and DCSM. REFER to Module Communications Network to diagnose a module communication or network concern. If OK, CARRY OUT the DCSM self-test and RETRIEVE any DTCs. If any DTC is present, REFER to Dual Climate Controlled Seat Module (DCSM) . VERIFY the touchscreen operation. If the touchscreen does not operate correctly, REFER to Information and Entertainment Systems 8-I or Information and Entertainment Systems THX to diagnose the inoperative touchscreen button(s). If OK, INSTALL a new DCSM. REFER to Dual Climate Controlled Seat Module (DCSM) .
A single climate controlled seat is inoperative	Wiring, terminals or connectors Touchscreen DCSM	NOTE: If a fault occurs setting a DTC specific to only one climate controlled seat, the DCSM will allow the other seat to remain operational. CHECK for DTCs specific to the affected climate controlled seat and, if a DTC is present, REFER to Dual Climate Controlled Seat Module (DCSM) DTC Chart GO to Pinpoint Test L .
A single climate controlled seat does not operate correctly - exhibits poor airflow or performance	Excessive sunload or extreme cabin temperatures Incorrectly installed TED or manifold Airflow blockage Disconnected air duct	CARRY OUT the DCSM self-test and retrieve any DTCs. If any DTC is present, REFER to Dual Climate Controlled Seat Module (DCSM) DTC Chart If no DTC is present, CHECK the affected seat cushion or backrest for correct installation of the climate controlled seat components (TED, manifold air duct and foam pad) and REPAIR as needed. If OK, CHECK for air flow restrictions (TED inlets and outlets, TED -to-manifold connections, filters and ducts) and REPAIR as needed. RETEST the system for normal operation.
The heated seats are inoperative - rear	Fuse Wiring, terminals or connectors Heated seat module	GO to Pinpoint Test N .
The heated seat is inoperative/does not operate correctly - left rear	Wiring, terminals or connectors Heated seat switch Seat cushion heater mat Seat backrest heater mat Heated seat module	GO to Pinpoint Test O .
The heated seat is inoperative/does not operate correctly - right rear	Wiring, terminals or connectors Heated seat switch Seat cushion heater mat Seat backrest heater mat Heated seat module	GO to Pinpoint Test P .
The heated seat does not operate correctly - left rear seat does heat but the heated seat indicator does not illuminate when pressed	Wiring, terminals or connectors Heated seat switch Heated seat module	GO to Pinpoint Test Q .
The heated seat does not operate correctly - right rear seat does heat but the heated seat indicator does not illuminate when pressed	Wiring, terminals or connectors Heated seat switch Heated seat module	GO to Pinpoint Test R .
The heated seat does not operate correctly - left rear heated seat indicator is always on	Wiring, terminals or connectors Heated seat module	GO to Pinpoint Test S .
The heated seat does not operate correctly - right rear heated seat indicator is always on	Wiring, terminals or connectors Heated seat module	GO to Pinpoint Test T .
The heated seats do not operate correctly - after a new heated seat module is installed	Heated seat module configuration	OPERATE one heated seat using the low button to configure the module. REFER to Principles of Operation or Heated Seat Module - Rear .