Reset the SYNC Module [APIM]

Programming 

• 1.
  
  Ignition OFF.

• 2.
  
  Remove any devices connected to the USB port(s), audio input jack/socket (if equipped), SD slot (if equipped), or RCA jacks (if equipped).

• 3.
  
  Ignition ON.

• 4.
  
  Cold boot the APIM software by simultaneously pressing and holding the FCIM power and seek up buttons for 8 seconds, and then releasing.

• 5.
  
  
  NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, and deletes any Bluetooth devices paired with the SYNC® system. For vehicles with navigation, the customer's saved destinations (home, favorites, and previous) are erased. For vehicles with a TCU, any devices paired with the MyFord® Mobile or MyLincoln Mobile™ phone application will be deleted.

  Perform a Master Reset. If necessary, refer to "Master Reset" in the Owner's Literature.

• 6.
  
  Verify system function using the MIT 105-00120 to test the audio output for the USB port(s), audio input jack/socket (if equipped), and Bluetooth. If equipped, test the audio output for the RCA jacks using RCA Adapter 105-00121.

• 7.
  
  
  NOTE: If the concern remains after completing the APIM Reset procedure, advise the customer to power their device off and back on for a simple reboot. In some cases, if possible, the device's battery may also need to be removed and re-installed to complete a reboot. Delete SYNC® from the device's Bluetooth menu prior to re-pairing the phone to the SYNC® system. If necessary, the customer can also perform a Master Clear, Master Reset, or Factory Data Reset on their device following the manufacturer's instructions in the device's owner's manual and/or website. Customer devices may affect the operation of SYNC® and this should be understood to prevent unnecessary diagnosis or repairs to the system.

  If a concern is still present, return to the Symptom Charts .