Customer Satisfaction Program 14B02 - Reprogram HVAC/RCCM Module To Improve Windshield De-Fogging Performance (14B02)

WARNING: This page is about the Edge Limited, 4D Utility, 2.0L Eng VIN 9, which is a different variant/trim than selected.

Publication date: 2014-04-04
Reference number: 14B02

CUSTOMER SATISFACTION PROGRAM 14B02 - REPROGRAM HVAC/RCCM MODULE TO IMPROVE WINDSHIELD DE-FOGGING PERFORMANCE

SERVICE CAMPAIGN BULLETIN

Reference Number(s): 14B02, Date of Issue: April 4, 2014

FORD:

2014 Edge

CUSTOMER SATISFACTION PROGRAM 14B02

NOTE: THIS FIELD SERVICE ACTION EXPIRED ON APRIL 30, 2015.

SUBJECT

DELIVERY HOLD - Customer Satisfaction Program 14B02

Certain 2014 Model Year Edge vehicles with Manual Single Zone Climate Control

Reprogram HVAC/RCCM Module to Improve Windshield De-fogging Performance

PROGRAM TERMS

This program will be in effect through April 30, 2015. There is no mileage limit for this program.

EXPIRATION DATE

This Customer Satisfaction Program has an expiration date of April 30, 2015 to encourage dealers and customers to have this service performed as soon as possible.

We recommend dealers utilize their FSA VIN list name and address (available by April 16, 2014) to contact customers with affected vehicles. This will help minimize the number of vehicles that may exhibit poor windshield defrost performance.

AFFECTED VEHICLES

Certain 2014 Model Year Edge vehicles with Manual Single Zone Climate Control built at the Oakville Assembly Complex from Job #1, 2014 through February 12, 2014. Affected vehicles are identified in OASIS. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com . This information will be available on April 4, 2014.

REASON FOR THIS PROGRAM

In the affected vehicles, the Manual Single Zone Climate Control system may exhibit glass fogging or slow to clear after the defrost function has been selected. This may be caused by a software error in the HVAC/Remote Climate Control Module (RCCM) that results in the Recirculated Air function operating improperly.

SERVICE ACTION

Before delivering any of the vehicles involved in this program, dealers are to reprogram the HVAC/RCCM Module to the latest calibration using IDS release 89.03 and higher. This service must be performed on all affected vehicles at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

Owner Letters are expected to be mailed the week of April 14, 2014. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

ATTACHMENTS

Attachment I: Administrative Information

Attachment II: Labor Allowances and Parts Ordering Information

Attachment III: Technical Information

Owner Notification Letter

QUESTIONS & ASSISTANCE

Special Service Support Center (Dealer Assistance Only) ... 1-800-325-5621

ATTACHMENT I

DELIVERY HOLD - Customer Satisfaction Program 14B02

Certain 2014 Model Year Edge vehicles with Manual Single Zone Climate Control

Reprogram HVAC/RCCM Module to Improve Windshield De-fogging Performance

OASIS ACTIVATED?

Yes, OASIS will be activated on April 4, 2014.

FSA VIN LIST ACTIVATED?

Yes, FSA VIN list will be available through https://web.fsavinlists.dealerconnection.com on April 4, 2014. Owner names and addresses will be available by April 16, 2014.

NOTE: Your FSA VIN list may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.

SOLD VEHICLES

Owners of affected vehicles will be directed to dealers for repairs.
Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED/SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

RELATED DAMAGE

If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this service action performed on a timely basis.

ADDITIONAL LABOR TIME

If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior to performing any additional labor. Requests for approval after completion of the repair will not be granted.
If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special Service Support Center.

OWNER REFUNDS

Refunds are not authorized for this program.

RENTAL VEHICLES

The use of rental vehicles is not authorized for this program.

CLAIMS PREPARATION AND SUBMISSION

Enter claims using Direct Warranty Entry (DWE).
Refer to ACESII manual for claims preparation and submission information.
Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior approval from the Special Service Support Center.
"MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from the Special Service Support Center.
PROGRAM TERMS: This program will be in effect through April 30, 2015. There is no mileage limit for this program.

ATTACHMENT II

DELIVERY HOLD - Customer Satisfaction Program 14B02

Certain 2014 Model Year Edge vehicles with Manual Single Zone Climate Control

Reprogram HVAC/RCCM Module to Improve Windshield De-fogging Performance

LABOR ALLOWANCES

Description	Labor Operation	Labor Time
Reprogram the HVAC/RCCM Module to the latest calibration using IDS release 89.03 and higher	14B02B	0.2 Hours

PARTS REQUIREMENTS/ORDERING INFORMATION

Parts are not required to complete this repair.

ATTACHMENT III

CUSTOMER SATISFACTION PROGRAM 14B02

CERTAIN 2014 MODEL YEAR EDGE VEHICLES WITH MANUAL SINGLE ZONE CLIMATE CONTROL - REPROGRAM HVAC/RCCM MODULE TO IMPROVE WINDSHIELD DE-FOGGING PERFORMANCE

OVERVIEW

In the affected vehicles, the manual single zone climate control system may exhibit glass fogging or slow to clear after the defrost function has been selected. This may be caused by a software error in the HVAC/Remote Climate Control Module (RCCM) that results in the recirculated air function operating improperly.

Before delivering any of the vehicles involved in this program, dealers are to reprogram the HVAC/RCCM Module to the latest calibration using IDS release 89.03 or higher. This service must be performed on all affected vehicles at no charge to the vehicle owner.

SERVICE PROCEDURE

Important Information for Module Programming

NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.

Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source.
Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
A hardwired connection is strongly recommended.
Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
Follow all scan tool on-screen instructions carefully.
Disable IDS/scan tool sleep mode, screensaver, hibernation modes.
Create all sessions Key On Engine Off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

Module Reprogramming

NOTE: Reprogram appropriate vehicle modules before performing diagnostics and clear all Diagnostic Trouble Codes (DTCs) after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures.

Reprogram the HVAC/RCCM to the latest calibration using IDS release 89.03 or higher.

NOTE: Calibration files may also be obtained at www.motorcraft.com.

NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.

Recovering a module when programming has resulted in a blank module: NEVER DELETE THE ORIGINAL SESSION!

Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable Module Installation (PMI).
Disconnect the VCM from the Data Link Connector (DLC) and the IDS.
Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.
Locate the ORIGINAL vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.
NOTE: If the original session is not listed in the previous session list, click the "Recycle Bin" icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Double-click the session to restore it.
Once the session is loaded, the failed process should resume automatically.
If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.
Follow all on-screen prompts/instructions.
The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.

CUSTOMER NOTIFICATION LETTER