Determine Customer Concern: Notes

Determine customer concerns relative to vehicle use and dependent driving conditions, paying attention to the following items:

• Hot or cold vehicle operating temperature
• Hot or cold ambient temperatures
• Type of terrain
• Vehicle loaded/unloaded
• City/highway driving
• Upshift
• Downshift
• Coasting
• Engagement
• Noise/vibration - check for dependencies, either rpm dependent, vehicle speed dependent, shift dependent, gear dependent, range dependent or temperature dependent.