Symptom Chart

WARNING: This page is about a different car, the 2015 Lincoln MKT. However, it is still accessible from the selected car via links, so may be relevant.

Condition	Possible Sources	Action
The power liftgate is inoperative - does not open or close	Liftgate assist cylinders Fuse(s) Circuitry Liftgate motor Liftgate position sensor Power liftgate latch Liftgate/Trunk Module (LTM) Power liftgate rod	If DTC B201A is present, GO to Pinpoint Test K . If DTC B201A is not present, GO to Pinpoint Test A .
The power liftgate is inoperative from an individual switch	Circuitry Front power liftgate switch (instrument panel) Rear power liftgate switch (quarter trim panel) Liftgate release switch LTM RFA module	GO to Pinpoint Test B .
The power liftgate does not operate from a Remote Keyless Entry (RKE) transmitter	Batteries Remote transmitter programming Remote transmitter RFA module	REFER to Handles, Locks, Latches and Entry Systems .
The power liftgate Intelligent Access (IA) feature is inoperative	Circuitry Liftgate IA antenna RFA module	REFER to Handles, Locks, Latches and Entry Systems .
The power liftgate does not operate correctly - stops in secondary latch position (does not pull into primary latch position)	Circuitry Power liftgate latch LTM Mechanical binding Power liftgate rod	TURN the power liftgate OFF (disable) from the message center and manually operate the liftgate. If no mechanical binding exists, GO to Pinpoint Test C . If mechanical binding does exist, REFER to Liftgate .
The power liftgate stops during power open operation	The vehicle was started or taken out of PARK during a power open operation Mechanical binding	INITIALIZE the power liftgate. REFER to Power Liftgate Initialization . If condition still exists, manually CLOSE the liftgate to the primary latch position and OPEN the liftgate, using the liftgate release switch or the front power liftgate switch with the vehicle in PARK and the ignition ON. If mechanical binding does exist, REFER to Liftgate .
The power liftgate stops and chimes at the full open position	The power liftgate lost its full open position due to a mechanical repair (hinge adjustment, liftgate striker adjustment, motor or power liftgate rod assembly adjusted or repaired)	INITIALIZE the power liftgate. REFER to Power Liftgate Initialization .
The power liftgate does not operate correctly - reverses during the power close operation	Circuitry Power liftgate latch Position sensor LTM Power liftgate rod Pinch strips Mechanical binding	GO to Pinpoint Test D .
The power liftgate chime is inoperative	Circuitry Power liftgate motor LTM	GO to Pinpoint Test E .
The power liftgate has excessive noise during operation	Alignment	CHECK the liftgate alignment. REFER to Liftgate .
Mechanical binding		TURN the power liftgate OFF (disable) from the message center and manually operate the liftgate. If mechanical binding does exist, REFER to Liftgate .
The power liftgate does not operate correctly - pinch strip does not stop/reverse the liftgate	Circuitry Pinch strip LTM	GO to Pinpoint Test F .
The power liftgate does not power close (power open OK)	Initialization	INITIALIZE the power liftgate. REFER to Power Liftgate Initialization .
Circuitry Pinch strip Power liftgate latch LTM Mechanical binding		TURN the power liftgate OFF (disable) from the message center and manually operate the liftgate. If no mechanical binding exists, GO to Pinpoint Test G . If mechanical binding does exist, REFER to Liftgate .
The power liftgate does not operate correctly - closes (with a continuous chime) immediately after a power open	Excessive weight on the liftgate (for example, bike rack or snow and ice) Power liftgate full open position not learned correctly during power liftgate initialization procedure Liftgate assist cylinders LTM	GO to Pinpoint Test K .
The power liftgate does not power open (power close OK)	Circuitry Power liftgate latch Mechanical binding LTM	GO to Pinpoint Test H .