Symptom Chart - General Audio System

WARNING: This page is about a different car, the 2013 Lincoln MKX and 2013 Ford Edge. However, it is still accessible from the selected car via links, so may be relevant.

GENERAL AUDIO SYSTEM

Condition	Possible Sources	Action
The Audio Front Control Module (ACM) does not respond to the scan tool	Fuse Wiring, terminals or connectors Instrument Panel Cluster (IPC) ACM	REFER to MODULE COMMUNICATIONS NETWORK .
The Accessory Protocol Interface Module (APIM) does not respond to the scan tool	Fuse Wiring, terminals or connectors APIM	REFER to MODULE COMMUNICATIONS NETWORK .
The audio Digital Signal Processing (DSP) module does not respond to the scan tool	Fuse Wiring, terminals or connectors IPC Audio DSP module	REFER to MODULE COMMUNICATIONS NETWORK .
The Front Controls Interface Module (FCIM) does not respond to the scan tool	Fuse Wiring, terminals or connectors IPC Audio FCIM	REFER to MODULE COMMUNICATIONS NETWORK .
The Front Control/Display Interface Module (FCDIM) does not respond to the scan tool	Fuse Wiring, terminals or connectors IPC FCDIM	REFER to MODULE COMMUNICATIONS NETWORK .
The Global Positioning System Module (GPSM) does not respond to the scan tool	Fuse Wiring, terminals or connectors GPSM	REFER to MODULE COMMUNICATIONS NETWORK .
The Steering Column Control Module (SCCM) does not respond to the scan tool	Fuse Wiring, terminals or connectors SCCM	REFER to MODULE COMMUNICATIONS NETWORK .
The FCIM backlighting does not operate correctly	Illumination system concern FCIM	REFER to INSTRUMENT CLUSTER AND PANEL ILLUMINATION .
The audio does not reduce when the parking aid tone sounds	Parking aid system concern ACM	REFER to PARKING AID SYSTEM .
The CD player is inoperative/does not operate correctly	CD ACM	INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system. If the system operates correctly, the concern was caused by a damaged CD. If the system does not operate correctly, INSTALL a new ACM. REFER to Audio Control Module (ACM) . TEST the system for normal operation.
The steering wheel controls are inoperative/do not operate correctly	Wiring, terminals or connectors Clockspring Steering wheel switch SCCM ACM APIM	GO to Pinpoint Test F .
The infotainment display is inoperative	Wiring, terminals or connectors IPC SCCM	NOTE: For vehicles without SYNC®, the infotainment display is the FCDIM. For vehicles with SYNC®, the infotainment display is the RH IPC display screen. GO to Pinpoint Test G .
The media hub is inoperative or has poor sound or image quality	Wiring, terminals or connectors Media hub Device conflict APIM	GO to Pinpoint Test H .
The audio input jack is inoperative or has poor sound quality	Wiring, terminals or connectors Audio input jack ACM	GO to Pinpoint Test I .
Unable to pair Bluetooth device or the Bluetooth functionality is inoperative	Incompatible Bluetooth device Customer error Customer Bluetooth device APIM	GO to Pinpoint Test K .
The speed sensitive volume does not operate correctly	Speed sensitive volume setting MyKey® volume limiter is enabled Vehicle Speed Sensor (VSS) signal concern Communication network concern ACM (Premium audio)	GO to Pinpoint Test L .
	Audio DSP module (Sony® or THX® audio)
The Front Display Interface Module (FDIM) touchscreen display is inoperative/does not operate correctly	Communication network concern APIM FDIM	GO to Pinpoint Test O .
The audio system does not operate correctly from the Front Controls Interface Module (FCIM)	Communication network concern FCIM	GO to Pinpoint Test S .
An individual LED in the Front Controls Interface Module (FCIM) is inoperative	FCIM	INSTALL a new Front Controls Interface Module (FCIM). REFER to Front Controls Interface Module (FCIM) . TEST the system for normal operation.
The Front Control/Display Interface Module (FCDIM) is inoperative/does not operate correctly	Communication network concern FCDIM	GO to Pinpoint Test P .
The audio system displays "SD CARD FAULT"	SD card not present (vehicles with navigation SYNC® system concern	For vehicles with navigation, GO to Pinpoint Test M . For vehicles without navigation, GO to Pinpoint Test H .