Emission Recall 13E04 - Pcm Configuration Error (13E04)

SUBJECT

Emission Recall 13E04 

Certain 2011 Model Year Explorer, Edge, And MKX Vehicles

PCM Configuration Error

AFFECTED VEHICLES

Certain 2011 model year Explorer vehicles built at the Chicago Assembly Plant from August 9, 2010 through January 5, 2011 and 2011 model year Edge/MKX vehicles built at the Oakville Assembly Plant from February 12, 2010 through August 8, 2011, that received a PCM recalibration in service. Affected vehicles are identified in OASIS. In addition, for a list of vehicles assigned to your dealership, visit https://web.fsavinlists.dealerconnection.com.  This information will be available on February 14, 2014.

REASON FOR THIS EMISSION RECALL

In some of the affected vehicles, the "Learn" command may not have been performed when the Powertrain Control Module (PCM) was reprogrammed in service. This condition will cause a reset of the OBD-II system on every vehicle power-up cycle, which leads to a "Not Ready" condition and sets a non-MIL P160A DTC. While no driveability symptoms will be present during vehicle operation, the OBD system will not function normally and MIL indication will be inhibited.

SERVICE ACTION

Dealers are to use IDS version 88.01 and determine if DTC P160A is present in memory.

• If DTC P160A is not  present in memory, no repair action is required.
• If DTC P160A code is present, dealers need to perform a "Learn" command using the IDS tool.

This service must be performed on all affected vehicles at no charge to the vehicle owner.

OWNER NOTIFICATION MAILING SCHEDULE

Owner Letters are expected to be mailed in the beginning of the second quarter. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

PLEASE NOTE

The sale of uncorrected new vehicles to customers could lead to penalties under applicable state and Federal regulations. Correct all vehicles in your new vehicle inventory prior to delivery. 

ATTACHMENTS

1. Attachment I: Administrative Information
2. Attachment II: Labor Allowances and Parts Ordering Information
3. Attachment III: Technical Information
4. Owner Notification Letters

QUESTIONS & ASSISTANCE

1. Special Service Support Center (Dealer Assistance Only)...1-800-325-5621

OASIS ACTIVATED?

Yes, OASIS will be activated on February 14, 2014.

FSA VIN LIST ACTIVATED?

Yes, FSA VIN list will be available through https://web.fsavinlists.dealerconnection.com  on February 14, 2014. Owner names and addresses will be available by February 24, 2014.

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.

TITLE BRANDED/SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this recall.

RELATED DAMAGE

If a related damage condition exists that you believe to be caused by the covered condition, call the Special Service Support Center to request approval prior  to the repair of any related damage. Requests for approval after completion of the repair will not be granted. Ford Motor Company reserves the right to deny coverage for related damage in cases where the vehicle owner has not had this recall performed on a timely basis.

ADDITIONAL LABOR TIME

• If a condition exists that requires additional labor to complete the repair, call the Special Service Support Center to request approval prior  to performing any additional labor. Requests for approval after completion of the repair will not be granted.
• If you encounter aftermarket equipment or modifications to the vehicle which might prevent the repair of the covered condition, call the Special Service Support Center.

OWNER REFUNDS

Refunds are not authorized for this program.

RENTAL VEHICLES

The use of rental vehicles is not authorized for this program.

CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Direct Warranty Entry (DWE).
• Refer to ACESII manual for claims preparation and submission information.
• Related damage must be claimed on a repair line that is separate from the repair line on which the FSA is claimed. Related damage requires prior approval from the Special Service Support Center.
• "MT" labor should be submitted on a separate repair line with the related damage flag checked. "MT" labor requires prior approval from the Special Service Support Center.

LABOR ALLOWANCES

PARTS REQUIREMENTS/ORDERING INFORMATION

Parts are not required to complete this repair.

OVERVIEW

In some of the affected vehicles, the "Learn" command may not have been performed when the Powertrain Control Module (PCM) was reprogrammed in service. If the "Learn" command is not performed in conjunction with the service reprogram, a VIN mismatch will exist between the PCM and the Body Control Module (BCM). The VIN mismatch will cause a reset of the OBD-II system on every vehicle power-up cycle, which leads to a "Not Ready" condition and sets a non-MIL P160A DTC. While no driveability symptoms will be present during vehicle operation, the OBD system will not function normally and MIL indication will be inhibited.

Dealers are to use IDS version 88.01 and determine if DTC P160A is present in memory.

• If DTC P160A code is not  present in memory, no repair action is required.
• If DTC P160A code is  present, dealers need to perform a "Learn" command using the IDS tool.
  NOTE: The service IDS tool software (version 88.01 or higher) has been revised for the affected vehicle applications to automatically perform the "Learn" command when a PCM reprogram procedure is performed in service.

SERVICE PROCEDURE

1. Connect the IDS to the vehicle. Select "Start New Session" and then select "All other". Click the tick mark. Continue until the new session is complete.
2. Using IDS check for DTC P160A.
   1. Select the "Tool Box" tab and then select "Self Test". Click the tick mark.
   2. Select "Powertrain", then "Engine", and then select "Retrieve CMDTC's". Click the tick mark.
      • If DTC P160A code is not  present in memory, no repair action is required. Return the vehicle to the customer.
      • If DTC P160A code is  present, proceed to Step 3.
3. Connect a battery charger to the battery.
4. Select the "Tool Box" tab and then select "Powertrain". Click the tick mark.
5. Select "Service Functions" and then select "Relearn Vehicle Data". Click the tick mark.
6. When prompted, select "Yes" to continue Relearn Vehicle Data procedure. See Figure 1.
7. Once relearn is successful, clear the DTC and ensure it does not reoccur after the ignition has been on for over 30 seconds. See Figure 2.

Ford Owner Letter - Federal States

Ford Owner Letter - Green States

Lincoln Owner Letter - Federal States

Lincoln Owner Letter - Green States