Pinpoint Test

OBSERVE THE Front Display Interface Module (FDIM) SCREEN
1. Turn the infotainment system on and observe the Front Display Interface Module (FDIM) Screen
  - Is the Front Display Interface Module (FDIM) screen completely inoperative or blank?
  1. Yes: GO to 2 on page 2.
  2. No: GO to 4 on page 2.
VERIFY THE Accessory Protocol Interface Module (APIM) PASSES THE NETWORK TEST
1. Using a scan tool, perform the network test.
  - Did the Accessory Protocol Interface Module (APIM) pass the network test?
  1. Yes: GO to 3 on page 2.
  2. No: REFER to DIAGNOSTIC ROUTINE S .
CHECK FOR Diagnostic Trouble Code (DTC) U0162:00 SET IN THE Accessory Protocol Interface Module (APIM)
1. Ignition ON.
2. Using a scan tool, perform the ACCESSORY PROTOCOL INTERFACE MODULE (APIM) self-test.
  - Is Diagnostic Trouble Code (DTC) U0162:00 present?
  1. Yes: INSTALL a new Front Display Interface Module (FDIM). REFER to FRONT DISPLAY INTERFACE MODULE (FDIM) .
  2. No: GO to 6 on page 3.
VERIFY THE TOUCHSCREEN RESPONDS TO TOUCH COMMANDS
1. While pressing each tab of the 4 corners on the Front Display Interface Module (FDIM), observe the touchscreen operation.
  - Does the Front Display Interface Module (FDIM) respond correctly when each tab is pressed?
  1. Yes: VERIFY the customer concern and the steps to reproduce the inoperative state. If the inoperative state is not duplicated, the system is operating correctly at this time. INFORM the customer on the operation of the Front Display Interface Module (FDIM) display.
  2. No: GO to 5 on page 2.
CHECK FOR Diagnostic Trouble Code (DTC) B108E:01 SET IN THE Accessory Protocol Interface Module (APIM)
1. Ignition ON.
2. Using a scan tool, perform the ACCESSORY PROTOCOL INTERFACE MODULE (APIM) self-test.
  - Is Diagnostic Trouble Code (DTC) B108E:01 present?
  1. Yes: INSTALL a new Front Display Interface Module (FDIM). REFER to FRONT DISPLAY INTERFACE MODULE (FDIM) .
  2. No: GO to 6 on page 3.
RESET THE Accessory Protocol Interface Module (APIM) AND RECHECK THE SYSTEM OPERATION
1. Carry out an Accessory Protocol Interface Module (APIM) power reset by disconnecting the battery for 5 minutes, then reconnecting it.
2. Turn the infotainment system on.
3. While pressing each tab of the 4 corners on the Front Display Interface Module (FDIM), observe the touchscreen operation.
  - Does the touchscreen operate correctly?
  1. Yes:
    NOTE: Performing a Master Reset returns all preference settings to the factory defaults, erases all the phone book and call histories, and deletes any devices paired with the SYNC® system.
    
    The Front Display Interface Module (FDIM) is operating correctly at this time. PERFORM a SYNC® system Master Reset. REFER to the Owner's Manual.
  2. No: GO to 7 on page 3.
CHECK FOR CORRECT Accessory Protocol Interface Module (APIM) OPERATION
1. Ignition OFF.
2. Disconnect and inspect the Accessory Protocol Interface Module (APIM) connector.
3. Repair:
  - corrosion (install new connectors or terminals - clean module pins)
  - damaged or bent pins - install new terminals pins
  - pushed-out pins - install new pins as necessary
4. Reconnect the Accessory Protocol Interface Module (APIM) connector. Make sure it seats and latches correctly.
5. Operate the system and determine if the concern is still present.
  - Is the concern still present?
  1. Yes: CHECK On-Line Automotive Service Information System (OASIS) for any applicable Technical Service Bulletins (TSBs). If a Technical Service Bulletin (TSB) exists for this concern, DISCONTINUE this test and FOLLOW Technical Service Bulletin (TSB) instructions. If no Technical Service Bulletins (TSBs) address this concern, INSTALL a new Accessory Protocol Interface Module (APIM). REFER to ACCESSORY PROTOCOL INTERFACE MODULE (APIM) .
  2. No: The system is operating correctly at this time. The concern may have been caused by module connections. ADDRESS the root cause of any connector or pin issues.