Inspection and Verification
- Verify the customer concern by operating the power exterior mirrors or memory mirrors.
- Visually inspect for obvious signs of mechanical and electrical damage.VISUAL INSPECTION CHART
Mechanical Electrical - Exterior mirror(s)
- Interior mirror
- Central junction box (CJB) fuse
- Circuitry
- Exterior mirror control switch
- Exterior mirror motor
- Interior mirror
- Driver seat module (DSM)
- Memory set switch
- If the vehicle is equipped with memory exterior mirrors and the concern remains after the inspection, connect the scan tool to the data link connector (DLC) located beneath the instrument panel. Select the vehicle to be tested from the scan tool menu.
- Check to make sure the program card is correctly installed.
- Check the connections to the vehicle.
- Check the ignition switch position.
- If the scan tool still does not communicate with the vehicle, refer to the scan tool manual.
- Carry out the DATA LINK DIAGNOSTICS test. If the scan tool responds with:
- CAN, UBP or ISO circuit fault; all ECUs NO RESP/NOT EQUIP, refer to MODULE COMMUNICATIONS NETWORK .
- NO RESPONSE/NOT EQUIPPED for DSM, go to MULTIFUNCTION ELECTRONIC MODULES .
- SYSTEM PASSED for the DSM, retrieve and record the continuous diagnostic trouble codes (DTCs), erase the continuous DTCs and carry out self test diagnostics for the DSM.
- If the DTCs retrieved are related to the concern, go to DSM DIAGNOSTIC TROUBLE CODE (DTC) INDEX .
- If DTCs are retrieved that are not found in the following DSM Diagnostic Trouble Code (DTC) Index, refer to the master DSM DIAGNOSTIC TROUBLE CODE (DTC) INDEX in MULTIFUNCTION ELECTRONIC MODULES .
- If no DTCs related to the concern are retrieved, GO to SYMPTOM CHART
NOTE:
Before running a self-test or retrieving codes, the power fold switch must be inactive for at least 30 seconds. Retrieving codes before 30 seconds will result in false codes.