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Problems In Reading Texts

WARNING: This page is about a different car, the 2019 Fiat 500X. However, it is still accessible from the selected car via links, so may be relevant.
NOTE:

The customer's mobile device is required for the following diagnosis.

READING TEXTS CHECK

  TEST RESULTS
STEP CHECK TO BE CARRIED OUT ALL OK PROBLEMS ENCOUNTERED CORRECTIVE OPERATION
1 BROADCAST SYSTEM VOLUME CHECK
Check if the audio system volume is too low.
Go to Step 2  . Audio system volume is low Raise the audio system volume until the customer is satisfied.
2 SMS NOTIFICATION ACTIVATION CHECK
Check if the customer's mobile device has SMS notification enabled.
Go to Step 3  . The mobile device does not have SMS notification enabled. Enable SMS notification on the mobile device, disconnect and reconnect the phone so that the change may become effective.
3 SPECIAL CHARACTERS CHECK
Check by asking the customer whether the searched name contains special characters (for example, Greek) and if the correct language is set.
Go to Step 4  . Searched name contains special characters or the language set is incorrect. Explain to the customer that message reading is not available in the system for names containing special characters.
4 VEHICLE SPEAKERS OPERATION CHECK
Check that the speakers are working correctly.
End of diagnosis The speaker is not working properly. Replace the faulty speaker.