Flash: Display Screen Module (DSM) Updates (08-239-24)

Publication date: 2024-11-16
Reference number: 08-239-24

FLASH: DISPLAY SCREEN MODULE (DSM) UPDATES

TECHNICAL SERVICE BULLETIN

Reference Number(s): 08-239-24, Date of Issue: November 16, 2024

CHRYSLER:	2023 (RU) Chrysler Pacifica/Voyager
GROUP:	08 - Electrical

VEHICLES AFFECTED

2023 (RU) Chrysler Pacifica/Voyager

This bulletin applies to vehicles equipped with 10.1" Touchscreen Display (Sales Code RHV).

CUSTOMER SYMPTOM

The customer may comment on the following:

Intermittent blank screen on the radio display with functional audio (Rearview Camera (RVC) functions normally) .

CAUSE

DSM software

REPAIR SUMMARY

This bulletin involves reprogramming of the DSM with the latest available software.

CLAIMS DATA

CLAIMS INFORMATION

Labor Operation No:	Labor Description	Skill Category	Labor Time
18-60-02-DV	Module, Display Screen (DSM) - Reprogram (0 - Introduction)	6 - Electrical and Body Systems	0.2 Hrs.
Failure Code	CC	Customer Concern

The dealer must use failure code CC with this Technical Service Bulletin.

If the customer's concern matches the SYMPTOM identified in the Technical Service Bulletin, failure code CC is to be used.
When utilizing this failure code, the 3C's (customer's concern, cause and correction) must be provided for processing Technical Service Bulletin flash/reprogramming conditions.

RELATED LOPS

CLAIMS INFORMATION

Labor Operation No:	Labor Description	Skill Category	Labor Time
18-19-87-53	wiTECH Routine to Disable/Enable HV Battery Contactors for Service; Includes 5 Minute Waiting Period (0 - Introduction)	6 - Electrical and Body Systems	0.2 Hrs.

DIAGNOSIS

Using a Scan Tool (wiTECH) with the appropriate Diagnostic Procedures available in DealerCONNECT/Service Library, verify all related systems are functioning as designed. If Diagnostic Trouble Codes (DTCs) or symptom conditions, other than the ones listed above are present, record the issues on the repair order and repair as necessary before proceeding further with this bulletin.

If the customer describes the symptom/condition above, perform the repair procedure.

SPECIAL TOOLS/EQUIPMENT

SPECIAL TOOLS INFORMATION

Description	Ref. No.	Notes
wiTECH or Equivalent	-	-

REPAIR PROCEDURE

NOTE: Install a battery charger to ensure battery voltage does not drop below 13.2 volts. Do not allow the charging voltage to climb above 13.5 volts during the flash process.

NOTE: If this flash process is interrupted/aborted, the flash should be restarted.

NOTE: The vehicle must not be connected to a high voltage charger when performing software updates.

Is the vehicle equipped with the PHEV engine?
- YES>>> Proceed to Step 2.
- NO>>> Proceed to Step 4 .
Disable the HV Battery Contactors using wiTECH - Go to the Misc Functions tab --> Select Disable HV Battery Contactors --> then follow the wiTECH prompts.
Use wiTECH to confirm that the contactors are open and waiting five minutes. If the contactors do not open turn the ignition on then off. Once successful a note will appear on the wiTECH screen indicating the contactors are open.
Reprogram the DSM with the latest available software. If issues arise when flashing a module using the wiTECH Diagnostic Application, please submit a ticket to the Helpdesk. The helpdesk can be found within the Help menu.
Is the vehicle equipped with the PHEV engine?
- YES>>> Proceed to Step 6.
- NO>>> Proceed to Step 7 .
Enable the HV Battery Contactors using wiTECH - Go to the Misc Functions tab --> Select Enable HV Battery Contactors For Service--> then follow the wiTECH prompts.
Clear all DTCs that may have been set in any module due to reprogramming. The wiTECH application will automatically present all DTCs after the flash and allow them to be cleared.

POLICY

Reimbursable within the provisions of the warranty.