Customer Satisfaction Notification Y23 Powertrain Control Module Software (Y23)

WARNING: This page is about the Pacifica Hybrid Limited, which is a different variant/trim than selected.

Publication date: 2021-05-13
Reference number: Y23
Supersedes refnos: RC-Y23-21

CUSTOMER SATISFACTION NOTIFICATION Y23 POWERTRAIN CONTROL MODULE SOFTWARE

SERVICE CAMPAIGN BULLETIN

Reference Number(s): Y23, Date of Issue: May 13, 2021

CHRYSLER:

2021 Chrysler Pacifica/Voyager (RU)

REMEDY AVAILABLE

2021

(RU)

Chrysler Pacifica/Voyager

NOTE: Some vehicles above may have been identified as not involved in this campaign and therefore have been excluded from this campaign.

IMPORTANT: Some of the involved vehicles may be in dealer new vehicle inventory. Dealers should complete this campaign service on these vehicles before retail delivery.

Dealers should also perform this repair on vehicles in used vehicle inventory and those vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.

SUBJECT

The Powertrain Control Module (PCM) software on about 4, 315 of the above vehicles may cause one or more of the following conditions to occur during operation: disable the Stop/Start feature, illuminate the Malfunction Indicator Lamp (MIL), display "Service Transmission-Press Brake When Stopped Key Off Engine to Engage Park" message on the instrument panel cluster and limit the vehicle speed to 60MPH.

REPAIR

Reprogram the Powertrain Control Module software with updated software.

PARTS INFORMATION

No parts are required to perform this service procedure.

PARTS RETURN

No parts return required for this campaign.

SPECIAL TOOLS

The following special tools are required to perform this repair:

NPN wiTECH MicroPod II
NPN Laptop Computer
NPN wiTECH Software

SERVICE PROCEDURE

NOTE: The wiTECH scan tool must be used to perform this customer satisfaction notification. If the PCM is aborted or interrupted during reprogramming, it must be restarted. The PCM software must be at the latest software calibration level after completing this customer satisfaction notification.

Open the hood and install a battery charger. Verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
Connect the wiTECH micro pod II to the vehicle data link connector.
Place the ignition in the "RUN" position.
Open the wiTECH 2.0 website.
Enter your "User id" and "Password" and your "Dealer Code", then select "Sign In" at the bottom of the screen. Click "Accept".
From the "Vehicle Selection" screen, select the vehicle to be updated.
From the "Action Items" screen, select the "Topology" tab.
From the "Topology" tab, select the "PCM" module icon.
From the "Flash" tab, compare the "Current Electronic Control Unit (ECU) Part Number" with the "New ECU Part Number" listed.
- If the "Current ECU part Number" is the same as the "New Part Number", proceed to Step 14 .
- If the "Current ECU part Number" is NOT the same as the "New Part Number", continue with Step 10.
From the PCM tab, select the latest PCM flash part number. Read the flash special instructions page. Select "OK" to continue.
From the flash ECU agreement page, agree to terms by checking the box.
Select "Flash ECU" and then follow the wiTECH screen instructions to complete the flash.
Confirm the software is at the latest available calibration level.
Click "View DTCs", select "Clear All DTCs", click "Continue" and then click "Close".
Place the ignition in the "OFF" position and then remove the wiTECH micro pod II device from the vehicle.
Remove the battery charger from the vehicle.
Close the vehicle hood and return the vehicle to the customer or vehicle inventory.

COMPLETION REPORTING AND REIMBURSEMENT

Claims for vehicles that have been serviced must be submitted on the Dealer CONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record Customer Satisfaction Notification service completions and provide dealer payments.

Use one of the following labor operation numbers and time allowances:

LABOR OPERATION NUMBER AND TIME ALLOWANCE

	Labor Operation Number	Time Allowance
Inspect PCM Software	18-Y2-31-81	0.2 hours
Inspect and reprogram PCM	18-Y2-31-82	0.3 hours

NOTE: See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.

DEALER NOTIFICATION

To view this notification on Dealer CONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.

OWNER NOTIFICATION AND SERVICE SCHEDULING

All involved vehicle owners known to FCA are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.

Dealers are encouraged to consider alternative scheduling and servicing approaches for this campaign. This repair does not require hoists or other full service facility special equipment and is a Chrysler Mobile Service approved repair.

VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP

All involved vehicles have been entered into the Dealer CONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each campaign displayed can be sorted by: those vehicles that were unsold at campaign launch, those with a phone number, city, zip code, or VIN sequence.

Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.

ADDITIONAL INFORMATION

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Service/Field Operations

FCA US LLC

CUSTOMER SATISFACTION NOTIFICATION

Powertrain Control Module Software

Dear [Name],

This notice applies to your vehicle,

[Model Year and Model]

VIN XXXXXXXXXXXXXXXXX

Y23

LOGO

VEHICLE PICTURE

At FCA US LLC, we recognize that the success of our business depends on the satisfaction of our customers. We are constantly monitoring the quality of our products and looking for opportunities to improve our vehicles even after they are sold. Because your long-term satisfaction is important to us, we are contacting you on important improvements we would like to make to your vehicle This will be done at no charge to you.

We are recommending the following improvements be performed on certain [2021 Model Year (RU) Chrysler Pacifica/Voyager] vehicles.

WHY DOES MY VEHICLE NEED REPAIRS?

The Powertrain Control Module (PCM) software in your vehicle may cause one or more of the following conditions to occur during operation: disable the Stop/Start feature, illuminate the Malfunction Indicator Lamp (MIL), display "Service Transmission-Press Brake When Stopped Key Off Engine to Engage Park" message on the instrument panel cluster and limit the vehicle speed to 60MPH.

HOW DO I RESOLVE THIS CUSTOMER SATISFACTION NOTIFICATION?

FCA US will repair your vehicle free of charge (parts and labor). To do this, your dealer will reprogram the Powertrain Control Module. The estimated repair time is about an half hour. In addition, your dealer will require your vehicle for proper check-in, preparation, and check-out during your visit, which may require more time. Your time is important to us, so we recommend that you schedule a service appointment to minimize your inconvenience. Please bring this letter with you to your dealership.

TO SCHEDULE YOUR FREE REPAIR, CALL YOUR CHRYSLER, DODGE, JEEP OR RAM DEALER TODAY

WHAT IF I ALREADY PAID TO HAVE THIS REPAIR COMPLETED?

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com t o submit your reimbursement request online. ^[2] Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you have had previous repairs performed and/or already received reimbursement, you may still need to have the repair performed.

We apologize for any inconvenience, but are sincerely concerned about your satisfaction. Thank you for your attention to this important matter.

Customer Assistance/Field Operations

FCA US LLC

YOUR SCHEDULING OPTIONS

RECOMMENDED OPTION Call your authorized Chrysler/Dodge/Jeep®/RAM Dealership
Call the FCA Recall Assistance Center at 1-800-853-1403. An agent can confirm part availability and help schedule an appointment
Visit recalls.mopar.com, scan the QR code below, or download the Mopar Owner's Companion App.

QR Code

Get access to recall notifications, locate your nearest dealer, and more through this website or Mopar Owner's Companion App. You will be asked to provide your Vehicle Identification Number (VIN) to protect and verify your identity.

DEALERSHIP INSTRUCTIONS

Please reference CSN Y23.