Customer Satisfaction Notification N04 Reprogram Navigation System (RC-IN04-13)
Publication date: 2013-10-10Reference number: RC-IN04-13
Supersedes refnos: IN04
CUSTOMER SATISFACTION NOTIFICATION N04 REPROGRAM NAVIGATION SYSTEM
SERVICE CAMPAIGN BULLETIN
| CHRYSLER: | 2012 (JC) Dodge Journey; (JF) Fiat Freemont; (LD) Dodge Charger; (LX) Chrysler 300 |
MODELS
2012 (JC) Dodge Journey
(JF) Fiat Freemont
(LD) Dodge Charger
(LX) Chrysler 300
SUBJECT
The navigation system on about 16,000 of the above vehicles may not indicate proper Electronic Vehicle Information Center (EVIC) turn-by-turn graphics when a vehicle enters a traffic circle in Right Hand Drive (RHD) markets where the direction of travel is clockwise.
REPAIR
The navigation system software must be updated.
PARTS INFORMATION
| Part Number | Description |
|---|---|
| CFB1N041AA | DVD, Navigation System Software |
SERVICE PROCEDURE
- Connect a battery charger to the vehicle.
- Place the ignition in the "RUN" position.
- Turn on the radio and insert the DVD software disc (Figure 1).
- Follow the radio screen prompts to complete the software update.
- Remove and save the navigation system DVD software disc.
- Disconnect the battery charger from the vehicle.
COMPLETION REPORTING AND REIMBURSEMENT
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler Group LLC to record Customer Satisfaction Notification service completions and provide dealer payments.
Use the following labor operation number and time allowance:
| Labor Operation Number | Time Allowance | |
|---|---|---|
| Reprogram navigation system | 08-N0-41-82 | 0.2 hours |
DISTRIBUTOR/DEALER NOTIFICATION
Regional offices will receive an electronic list of involved vehicles. The Vehicle List is arranged by Distributor/Dealer code and in Vehicle Identification Number (VIN) sequence. The lists are for Distributor/Dealer reference in arranging for service of involved vehicles.
OWNER NOTIFICATION AND SERVICE SCHEDULING
All involved vehicle owners should be notified of the service requirement by their Distributor/Dealer. Owners are requested to schedule appointments for this service. A sample copy of the owner notification letter is attached.
VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved Distributors/Dealers with an updated VIN list of their incomplete vehicles. Completed vehicles are removed from GRS within several days of repair claim submission.
Distributors/Dealers should perform this repair on all unsold vehicles before retail delivery. Distributors/Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
ADDITIONAL INFORMATION
If you have any questions or need assistance in completing this action, please contact your International Service and Parts Manager.
Global Service & Parts - International
Chrysler Group LLC
CUSTOMER SATISFACTION NOTIFICATION N04 REPROGRAM NAVIGATION SYSTEM
Dear Chrysler/Dodge/Fiat Owner:
At Chrysler Group LLC, you can be assured that we are changing the way we look at quality. To prove our commitment to quality, the company is investing in and prioritizing improvements for every vehicle that we build. As part of that commitment, we are also targeting existing vehicles on the road today and contacting our customers to provide these quality improvements, at no charge, that will help to improve your ownership satisfaction.
We are recommending the following improvements be performed on some 2012 model year Dodge Journey, Dodge Charger, Chrysler 300 and Fiat Freemont vehicles equipped with a Panasonic mid-line navigation radio.
Recommended Service: The navigation system on your vehicle (VIN: xxxxxxxxxxxxxxxxx) may not indicate proper Electronic Vehicle Information Center (EVIC) turn-by-turn graphics when a vehicle enters a traffic circle in Right Hand Drive (RHD) markets where the direction of travel is clockwise.
What your dealer will do: Chrysler will service your vehicle free of charge (parts and labor). To do this, your distributor/dealer will update the navigation system software. The work will take about 1/2 hour to complete. We recommend that you make an appointment with your dealer to minimize your inconvenience.
What you should do: Simply contact your Chrysler, Jeep, or Dodge distributor/dealer, at your convenience, to schedule a service appointment. Your distributor/dealer will collect the necessary information to ensure that the appropriate parts are available so your service can be completed in a timely manner. Although not required, we recommend bringing this letter with you to your dealer, when you bring your vehicle in for this service.
If you need help: If you have trouble getting your vehicle serviced, please contact the distributor/dealer nearest your location. A representative will assist you in getting your vehicle serviced. This information can be found in the Customer Assistance section of your Owner's Manual.
We apologize for any inconvenience, but we believe that this service will help to ensure your continuing satisfaction with your vehicle. Thank you for your attention to this important matter.
Sincerely,
Global Service & Parts - International
Chrysler Group LLC
Notification Code N04