Customer Satisfaction Notification T02 Reprogram Transmission Control Module (RC-T02-17)

CUSTOMER SATISFACTION NOTIFICATION T02 REPROGRAM TRANSMISSION CONTROL MODULE

SERVICE CAMPAIGN BULLETIN

MODELS

2012 - 2013 (LD) Dodge Charger 

2012 - 2013 (LX) Chrysler 300 

SUBJECT

The Transmission Control Module (TCM) on about 2,700 of the above vehicles may have received the incorrect TCM software when recall S27 was performed. The incorrect TCM software will result in an emission configuration that is not certified and may cause poor transmission shift quality or the customer may notice reduced performance. This condition may cause the transmission to be limited to one gear and maximum speed of 30 - 45 mph and will illuminate the Malfunction Indicator Lamp (MIL) on the instrument cluster.

REPAIR

The TCM must be reprogrammed with the correct software.

PARTS INFORMATION

No parts are required to perform this SERVICE PROCEDURE .

PARTS RETURN

No parts return required for this campaign.

SPECIAL TOOLS

The following special tools are required to perform this repair: 

• NPN wiTECH micro pod II
• NPN Laptop Computer
• NPN wiTECH Software

SERVICE PROCEDURE

1. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.
   NOTE: Use an accurate stand-alone voltmeter. The battery charger volt meter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
2. Connect the wiTECH micro pod II to the vehicle data link connector.
3. Place the ignition in the "RUN"  position.
   NOTE: The following procedure steps are based on using the wiTECH 2.0 scan tool. If an earlier version of the wiTECH scan tool is used, procedure steps may be different.
4. Open the wiTECH 2.0 website.
5. Enter your "User id"  and "Password"  , then select "Finish"  at the bottom of the screen.
6. Starting at the "Vehicle Selection"  screen, select the vehicle to be updated.
7. From the "Topology"  screen, click on the "TCM"  icon.
8. From the "Flash"  tab, compare the "Current Electronic Control Unit (ECU) Part Number"  with the "New ECU Part Number"  listed.
   NOTE: New ECU software part number may be a completely different root part number than the current ECU software part number. This is to be expected and the flash should be performed.
   • If the "Current ECU part Number"  is the same as the "New Part Number"  , proceed to Step  12.
   • If the "Current ECU part Number"  is not the same as the "New Part Number"  , continue with Step 9. 
9. From the flash ECU agreement page, agree to terms by checking the box.
10. Select "Flash ECU"  and then follow the wiTECH screen instructions to complete the flash.
11. Once the flash is complete, select the "DTCs"  tab
12. Select "Clear All DTCs"  and then select "Close"  .
13. Turn the ignition to the "OFF"  position and then remove the wiTECH micro pod II device from the vehicle.
14. Remove the battery charger from the vehicle.
15. Return the vehicle to the customer.
16. Complete Proof of Correction Form for California Residents.

COMPLETE PROOF OF CORRECTION FORM FOR CALIFORNIA RESIDENTS

This campaign is subject to the State of California Registration Renewal/Emissions Recall Enforcement Program.  Complete a Vehicle Emission Recall Proof of Correction Form (Form No. 81-016-1053)  and supply it to vehicle owners residing in the state of California  for proof that this campaign has been performed when they renew the vehicle registration.

COMPLETION REPORTING AND REIMBURSEMENT

Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims paid will be used by FCA to record Customer Satisfaction Notification service completions and provide dealer payments.

Use one  of the following labor operation numbers and time allowances:

	Labor Operation Number	Time Allowance
TCM Already Contains Correct Software	18-T0-21-81	0.2 hours
Reprogram TCM With Correct Software	18-T0-21-82	0.2 hours

DEALER NOTIFICATION

To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.

OWNER NOTIFICATION AND SERVICE SCHEDULING

All involved vehicle owners known to FCA are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.

VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP

All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.

GRS provides involved dealers with an updated VIN list of their incomplete  vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.

To use this system, click on the "Service"  tab and then click on "Global Recall System."  Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at campaign launch, those with a phone number, city, zip code, or VIN sequence.

Dealers should perform this repair on all unsold vehicles before retail delivery.  Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.

VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use. 

ADDITIONAL INFORMATION

If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.

Customer Service/Field Operations

FCA US LLC

CUSTOMER SATISFACTION NOTIFICATION - REPROGRAM TRANSMISSION CONTROL MODULE

T02 

This notice applies to your vehicle. (xxxxxxxxxxxxxxxxx)

Dear: (Name)

At FCA US LLC, we recognize that the success of our business depends on the satisfaction of our customers. We are constantly monitoring the quality of our products and looking for opportunities to improve our vehicles even after they are sold. Because your long-term satisfaction is important to us, we are contacting you on important improvements we would like to make to your vehicle. This will be done at no charge to you.

We are recommending the following improvements be performed on certain 2012 and 2013 model year Chrysler 300 and Dodge Charger vehicles equipped with an 8-Speed automatic transmission. 

The problem is... The Transmission Control Module (TCM) on your vehicle may have received the incorrect TCM software when recall S27 was performed. The incorrect TCM software will result in an emission configuration that is not certified and may cause poor transmission shift quality or the customer may notice reduced performance. This condition may cause the transmission to be limited to one gear and maximum speed of 30 - 45 mph and will illuminate the Malfunction Indicator Lamp (MIL) on the instrument cluster. 

What your dealer will do... FCA will repair your vehicle free of charge.  To do this, your dealer will reprogram the TCM with the correct software. The work will take about one hour to complete. However, additional time may be necessary depending on service schedules.

What you should do...  Simply contact your Chrysler, Jeep®, Dodge or RAM dealer  right away to schedule a service appointment. Please bring this letter with you to your dealer. 

If you need help...  If you have questions or concerns which your dealer is unable to resolve, please contact the FCA Group Recall Assistance Center at either fcarecalls.com  or 1-800-853-1403.

California residents...  The State of California requires the completion of emission recall repairs prior to vehicle registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of Correction Form after the recall service is performed. Be sure to save this form since the California Department of Motor Vehicles may require that you supply it as proof that the recall has been performed.

Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed on the card apply to your vehicle. If you have further questions go to fcarecalls.com. 

If you have already experienced this specific condition and have paid to have it repaired, you may visit www.fcarecallreimbursement.com  to submit your reimbursement request online or you can mail your original receipts and proof of payment to the following address for reimbursement consideration: FCA Customer Assistance, P.O. Box 21-8004, Auburn Hills, MI 48321-8007, Attention: Recall Reimbursement.  Once we receive and verify the required documents, reimbursement will be sent to you within 60 days. If you've had previous repairs and/or reimbursement you may still need to have the recall repair performed on your vehicle.

We apologize for any inconvenience this service may cause to your schedule. FCA is committed to providing our customers with world class quality products, ensuring that you have a positive dealership experience and following up on any issues and concerns that you may have in a timely manner through our Customer Assistance Center. Thank you for being our customer.

Sincerely,

Customer Service/Field Operations

FCA US LLC