Customer Satisfaction Notification M33 Reprogram Pcm - Purge Monitor Check (M33)
Reference number: M33
CUSTOMER SATISFACTION NOTIFICATION M33 REPROGRAM PCM - PURGE MONITOR CHECK
SERVICE CAMPAIGN BULLETIN
| DAIMLER CHRYSLER: | 2011 (JS) Dodge Avenger/Chrysler 200 |
MODELS
2011 (JS) Dodge Avenger/Chrysler 200
SUBJECT
The Powertrain Control Module (PCM) on about 46,300 of the above vehicles may have been inadvertently programmed with software that may initiate a purge monitor check while the engine is at idle. This can result in an overly rich vapor condition and cause the engine to stall while stopped.
REPAIR
The PCM must be reprogrammed (flashed).
PARTS INFORMATION
Due to the likelihood that the required labels are already in your parts inventory, no labels will be distributed initially. The following label may be ordered as needed.
Each vehicle requires application of the following label:
| Part Number | Description |
|---|---|
| 04275086AD | Authorized Modifications Label |
SPECIAL TOOLS
The following special tools are required to perform this repair:
- NPN TechCONNECT PC
- NPN wiTECH VCI Pod Kit
- NPN Laptop Computer
- NPN wiTECH Software
SERVICE PROCEDURE
A. Reprogram the PCM
- Open the hood. Install a battery charger and verify that the charging rate provides 13.0 to 13.5 volts. Do not allow the charger to time out during the flash process. Set the battery charger timer (if so equipped) to continuous charge.NOTE: Use an accurate stand alone voltmeter. The battery charger voltmeter may not be sufficiently accurate. Voltages outside of the specified range will cause an unsuccessful flash. If voltage reading is too high, apply an electrical load by activating the park or headlamps and/or HVAC blower motor to lower the voltage.
- Connect the wiTECH VCI pod to the vehicle data link connector located under the steering column.
- Place the ignition in the "RUN" position.
- Open the wiTECH Diagnostic application.
- Starting at the "Select Tool" screen, select the row/tool for the wiPOD device you are using.
- Enter your "User id" and "Password", then select "OK" .
- Select the "Next" tab at the bottom of the screen.
- From the "Vehicle View" screen, click on the PCM icon.
- From the "PCM View" screen select the "Flash" tab, compare the "Current ECU Flash Number" with the "New Part Number" listed on the "sort table". If the "Current ECU Flash Number" is the same as the "New Part Number" continue to Step 17. If the part numbers are not the same, continue with next step.
- With the cursor over the desired flash file, click the small green arrow button on the right side of the screen.
- From the "ECU Flash" screen follow the wiTECH screen instructions to complete the flash.
- Once the flash is complete click the "OK" button on the "ECU Flash" screen.
- From the "PCM View" screen, compare the "Current ECU Flash Number" with the "New Part Number" listed on the "sort table". If the "Current ECU Flash Number" is the same as the "New Part Number" the flash is complete. Continue with next step. If the part numbers are not the same, repeat Steps through 12).
- Select "Vehicle View" from the "PCM View" screen.
- From the "All DTC's" tab, select the "Clear Stored DTC's" button.
- Select "OK" from the pop-up text box.
- Turn the ignition to the "OFF" position, remove the wiPOD and battery charger from the vehicle.
- Continue with Section B. Install Authorized Modifications Label .
B. Install the Authorized Modifications Label
- Type or print (with a ballpoint pen) the recall number, repair modification, dealer code and date on the Authorized Modifications Label (Figure 1).
- Attach the label near the VECI label and then close the hood.
- Complete Proof of Correction Form for California Residents.NOTE: This recall is subject to the State of California Registration Renewal/Emissions Recall Enforcement Program. Complete a Vehicle Emission Recall Proof of Correction Form (Form No. 81-016-1053) and supply it to vehicle owners residing in the state of California for proof that this recall has been performed when they renew the vehicle registration.
COMPLETION REPORTING AND REIMBURSEMENT
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.
Use one of the following labor operation numbers and time allowances:
| Labour Operation Number | Time Allowance | |
|---|---|---|
| PCM Update Previously Performed | 08-M3-31-81 | 0.2 hours |
| Reprogram PCM | 08-M3-31-82 | 0.2 hours |
Add the cost of the label plus applicable dealer allowance to your claim.
DEALER NOTIFICATION
To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
OWNER NOTIFICATION AND SERVICE SCHEDULING
All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is attached.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
VEHICLE LISTS, GLOBAL RECALL SYSTEM, VIP AND DEALER FOLLOW UP
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
ADDITIONAL INFORMATION
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Service / Field Operations
Chrysler Group LLC
CUSTOMER SATISFACTION NOTIFICATION M33 REPROGRAM PCM - PURGE MONITOR CHECK
Dear: (Name)
At Chrysler Group LLC, you can be assured that we are changing the way we look at quality. To prove our commitment to quality, the company is investing in and prioritizing improvements for every vehicle that we build. As part of that commitment, we are also targeting existing vehicles on the road today and contacting our customers to provide these quality improvements, at no charge, that will help to improve your ownership satisfaction.
We are recommending the following improvements be performed on some 2011 model year Chrysler 200, Dodge Avenger vehicles equipped with a 3.6L engine .
Recommended Service: The Powertrain Control Module (PCM) on your vehicle (VIN: xxxxxxxxxxxxxxxxx) may have been inadvertently programmed with software that may initiate a purge monitor check while the engine is at idle. This can result in an overly rich vapor condition and cause the engine to stall while stopped.
What your dealer will do: Chrysler will service your vehicle free of charge (parts and labor). To do this, your dealer will program the PCM. The work will take about 1/2 hour to complete. We recommend that you make an appointment with your dealer to minimize your inconvenience.
What you should do: Simply contact your Chrysler, Jeep, or Dodge dealer, at your convenience, to schedule a service appointment. Your dealer will collect the necessary information to ensure that the appropriate parts are available so your service can be completed in a timely manner. Although not required, we recommend bringing this letter with you to your dealer, when you bring your vehicle in for this service.
If you need help: Please contact the Chrysler Customer Assistance Center at 1-800-853-1403.
California residents... The State of California requires the completion of emission recall repairs prior to vehicle registration renewal. Your dealer will provide you with a Vehicle Emission Recall Proof of Correction Form after the recall service is performed. Be sure to save this form since the California Department of Motor Vehicles may require that you supply it as proof that the recall has been performed.
If you have already experienced this condition and have paid to have it repaired, please send your original receipts and/or other adequate proof of payment to the following address for reimbursement: Chrysler Customer Assistance, P.O. Box 21-8007, Auburn Hills, MI 48321-8007, Attention: Reimbursement. Once we receive and verify the required documents, reimbursement will be sent to you within 60 days.
Please help us update our records by filling out the attached prepaid postcard, if any of the conditions listed on the card apply to your vehicle. You may also update this information on the web at CCCCCCCCCCCCCCCCCCCCCCCCC
We apologize for any inconvenience this service may cause to your schedule. Moving forward we are committed to providing our customers with world class quality products, ensuring that you have a positive dealership experience and following up on any issues and concerns that you may have in a timely manner through our Customer Assistance Center.
Sincerely,
Customer Service / Field Operations
Chrysler Group LLC
Notification Code M33