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Incomplete Latch Cinch - No Current

NOTE: After making any repairs, perform BODY VERIFICATION TEST  under VERIFICATION TESTS.
  1. Using scan tool, record and erase DTCs. Turn ignition off. Wait 10 seconds. Turn ignition on. Operate power liftgate several times if possible. Recheck for DTCs. If INCOMPLETE LATCH CINCH - NO CURRENT resets, go to next step. If INCOMPLETE LATCH CINCH - NO CURRENT does not reset, system is operating properly at this time. Check for intermittent poor connections or faulty circuits.
  2. Visually inspect liftgate for proper alignment, damaged strikers, damaged latches or obstructions. Repair as necessary. If possible, check operation of liftgate on a known-good vehicle. If liftgate effort is excessive, diagnose power liftgate by symptom. See TROUBLE SHOOTING in POWER SLIDING DOORS & LIFTGATE - CARAVAN, TOWN & COUNTRY, & VOYAGER article. If liftgate effort is not excessive, go to next step.
  3. Turn ignition off. Disconnect liftgate cinch/release motor connector. See Figure . To access connector, door panel will need to be removed. For removal and installation procedures, see POWER SLIDING DOOR MODULE  under REMOVAL & INSTALLATION. Using a test light connected to battery voltage, probe liftgate cinch/release motor connector terminal No. 4 (Black/Gray wire). Wiggle wire with test light connected. If test light is illuminated steady and bright, go to next step. If test light flickers, is not illuminated or is dim, repair open in Black/Gray wire between liftgate cinch/release motor and ground. See WIRING DIAGRAMS in POWER SLIDING DOORS & LIFTGATE - CARAVAN, TOWN & COUNTRY, & VOYAGER article.
  4. Disconnect Power Liftgate Module (PLGM) connector C2. See Figure . To access connector, left rear trim will need to be removed. See POWER LIFTGATE MODULE  under REMOVAL & INSTALLATION. Using DVOM, measure resistance of Tan/White wire between PLGM connector C2 terminal No. 9 and liftgate cinch/release motor connector terminal No. 5. See Figure . Wiggle wiring harness with DVOM connected. If resistance is steady at 5 ohms or less, go to next step. If resistance is greater than 5 ohms or varies, repair open in Tan/White wire between liftgate cinch/release motor and PLGM.
  5. Using DVOM, measure resistance of Orange/Gray wire between PLGM connector C2 terminal No. 1 and liftgate cinch/release motor connector terminal No. 7. Wiggle wiring harness with DVOM connected. If resistance is steady at 5 ohms or less, go to next step. If resistance is greater than 5 ohms or varies, repair open in Orange/Gray wire between liftgate cinch/release motor and PLGM.
  6. Using DVOM, measure resistance of Tan/Gray wire between PLGM connector C2 terminal No. 8 and liftgate cinch/release motor connector terminal No. 6. Wiggle wiring harness with DVOM connected. If resistance is steady at 5 ohms or less, replace liftgate cinch/release motor. If resistance is greater than 5 ohms or varies, repair open in Tan/Gray wire between liftgate cinch/release motor and PLGM.
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