Unable to Complete

WARNING: This page is about a different car, the 2020 Cadillac CT4. However, it is still accessible from the selected car via links, so may be relevant.

There are a number of criteria that must be met in order to successfully complete the software update installation on a vehicle. The most common cause of being unable to complete an installation is the State of Charge (SOC) of the 12V battery. If the 12V battery does not meet the minimum SOC requirement of 70 percent or greater along with an Outside Ambient Temperature (OAT) greater than 14°F (-10°C), the OTA update installation will not occur. The colder the ambient air temperature is, the higher the target SOC becomes. To determine the battery SOC for VIP vehicles, go to BCM/12V Battery/Battery Sensor Module - State of Charge in GDS 2.

There may be other conditions that will affect an OTA update installation. If any of these conditions are present, a "Vehicle Conditions Not Ideal" message may display on the infotainment screen stating that conditions are not ideal to proceed with the update installation. These conditions do not indicate a failure; only that the vehicle does not meet all the criteria necessary to complete the OTA update installation.

Some customers may comment that the radio appears to stay on or is backlit after exiting the vehicle. If this occurs, it's a telltale sign that an OTA update is in progress.