Ignition Key Cannot Be Removed And/Or Does Not Rotate To The "Off" Position (PI1429B)

Publication date: 2017-06-02
Reference number: PI1429B
Supersedes refnos: PI1429, PI1429A

IGNITION KEY CANNOT BE REMOVED AND/OR DOES NOT ROTATE TO THE "OFF" POSITION

TECHNICAL SERVICE BULLETIN

Reference Number(s): PI1429B, Date of Issue: Jun 2, 2017

Affected Model(s):	2015-2018 Chevrolet Colorado 2015-2018 GMC Canyon
Supercedes:	This PI has been revised to add 2016-2018 Model Years. Please discard PI1429A.

CONDITION/CONCERN

Some customers may comment that they cannot remove the ignition key and/or that the key may not fully rotate to the "off" position (Engine does shut off).

Customers may also comment that the shift lever button appears to be already depressed.

This may be caused by the transmission control lever knob assembly not being fully seated when the vehicle was assembled, causing the shifter button to not fully engage/disengage.

RECOMMENDATION/INSTRUCTIONS

Courtesy of GENERAL MOTORS COMPANY

Technicians should inspect and verify that the transmission control lever knob is fully seated and engaged and operating correctly before replacing any parts. The shifter knob button should stand out (popped out) and NOT have the appearance of being depressed or pushed in.

If the shifter assembly is properly installed and the condition still exists, refer to SI for further diagnosis. If diagnosis finds that the shifter control lever knob needs to be replaced, ONLY replace the transmission control lever knob. DO NOT replace the transmission control.

WARRANTY INFORMATION

For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information.

Labor Operation	Description	Labor Time
8480208*	Inspect and Verify Transmission Control Lever Knob Installation	0.3 hr
*This is a unique Labor Operation for Bulletin use only.