Clock Inaccurate Intermittently (PIC6105D)
Publication date: 2017-05-12Reference number: PIC6105D
Supersedes refnos: 17-NA-165, PIC6105, PIC6105A
CLOCK INACCURATE INTERMITTENTLY
TECHNICAL SERVICE BULLETIN
Reference Number(s): 17-NA-165, Date of Issue:
May 12, 2017
| Supercedes: | This Bulletin replaces PIC6105C. Please discard PIC6105C. |
SERVICE INFORMATION
| Brand: | Model: | Model Year: | VIN: | Engine: | Transmission: | ||
|---|---|---|---|---|---|---|---|
| from | to | from | to | ||||
| Buick | Encore Verano |
2015 | 2015 | All | All | ||
| Chevrolet | Camaro Cruze Equinox Malibu Orlando (Canada Only) SS |
2015 | 2015 | All | All | ||
| GMC | Terrain | 2015 | 2015 | All | All | ||
| Involved Region or Country | North America and N.A. Export Regions |
| Additional Options (RPOs) | Equipped with RPO UFU, UP9, UFW, or UFF |
| Condition | Some customers may state that the clock time will change unwanted and become inaccurate. This concern will usually happen after an ignition cycle and may be corrected after driving for a short time, or by performing another key cycle. |
| Correction | If this concern is received, check all modules for DTCs and check for a red OnStar LED. Also ensure that the customer's concern does not relate to the normal characteristic described in the latest version of PIC5839. If any concerns are noted, repair as necessary and re-evaluate clock operation. Please note that DTC B101D-3C stored in the OnStar module has been known to cause similar concerns in the past. If no DTCs are present and the OnStar LED is green, do a blue button press for the OnStar system, advise the OnStar advisor that you are a GM dealer technician working on the vehicle, and advise that you need to check the GPS accuracy as part of your diagnosis. If an account deactivated message is heard on the first blue button press, a second blue button press may be necessary to connect you to an OnStar advisor. Before disconnecting with the OnStar advisor, also advise that you need to know whether the OnStar "unit status" is listed as "disabled" as part of your diagnosis. If the OnStar unit status is disabled, the customer should do a blue button press for the OnStar system and ask to be transferred to the "Special Events Team" due to their "Radio Clock Display Issue." If an account deactivated message is heard on the first blue button press, a second blue button press may be necessary to connect to an OnStar advisor. The Special Events Team will go through reactivation steps, explain the features of the basic plan (mobile app, etc.), and explain why it is important to accept TCPS at onstar.com (in Canada, onstar.ca) within 30 days to retain the service. For Fleet Vehicles, it will be necessary for the fleet manager/coordinator to accept the User Terms and Conditions and Privacy Statement (TCPS) on behalf of their company through the e-signature process. Please email fleetsupport@onstar.com for the link. If the fleet manager will not accept the terms and conditions for OnStar use then they can opt to temporarily accept the terms and conditions in order to receive the latest Over the Air update for a VIN. A signature is also required and the form can be obtained from fleetsupport@onstar.com. |
PARTS INFORMATION
No parts are needed for this condition.
SERVICE INFORMATION
| Version | 1 |
| Modified |