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Home >> Chevrolet >> 2013 >> Traverse LS, AWD >> Repair and Diagnosis >> Accessories & Equipment >> Entertainment Systems >> Cellular System, Entertainment System, And Navigation System >> Diagnostic Information and Procedures >> Bluetooth Malfunction >> Circuit/System Verification

Circuit/System Verification

  1. Verify the radio calibrations are current.
    • If the radio calibrations are not current 

      Reprogram the A11 Radio and re-evaluate the concern.

    • If no update calibrations are available 
    2. NOTE:

    Verify the device being used for testing is capable of the Bluetooth ® feature(s) related to the customer concern.

  2. Ignition ON, infotainment system ON.
  3. Verify the infotainment system successfully pairs with a mobile device.
    • If the infotainment system does not successfully pair with a mobile device 
    1. Attempt to pair another mobile device.
      • If the infotainment system cannot pair with any mobile device, replace the A11 Radio.
      • If the infotainment system successfully pairs with the mobile device
    2. The malfunction is related to the mobile device.
    • If the infotainment system successfully pairs with the mobile device 
  4. Verify the infotainment system performs the desired feature using the mobile device.
    • If the feature does not function correctly 
    1. Pair another mobile device.
    2. Verify the infotainment system performs the desired feature using the mobile device.
      • If the infotainment system cannot perform the desired feature with any mobile device, replace the A11 Radio.
      • If the infotainment system successfully performs the desired feature.
    3. The malfunction is related to the mobile device.
    • If the feature functions correctly 
  5. All OK. Refer to Diagnostic Aids above.
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