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Home >> Chevrolet >> 2012 >> Traverse LS, AWD >> Repair and Diagnosis >> External Pages >> Different car >> Section 146 (Cellular System, Entertainment System, And Navigation System) >> Diagnostic Information and Procedures >> Bluetooth Malfunction >> Circuit/System Verification

Circuit/System Verification

WARNING: This page is about a different car, the 2013 GMC Acadia, 2013 Chevrolet Traverse, and 2013 Buick Enclave. However, it is still accessible from the selected car via links, so may be relevant.
  1. Verify the radio calibrations are current.
    • If the radio calibrations are not current 

      Reprogram the A11 Radio and re-evaluate the concern.

    • If no update calibrations are available 
    2. NOTE:

    Verify the device being used for testing is capable of the Bluetooth ® feature(s) related to the customer concern.

  2. Ignition ON, infotainment system ON.
  3. Verify the infotainment system successfully pairs with a mobile device.
    • If the infotainment system does not successfully pair with a mobile device 
    1. Attempt to pair another mobile device.
      • If the infotainment system cannot pair with any mobile device, replace the A11 Radio.
      • If the infotainment system successfully pairs with the mobile device
    2. The malfunction is related to the mobile device.
    • If the infotainment system successfully pairs with the mobile device 
  4. Verify the infotainment system performs the desired feature using the mobile device.
    • If the feature does not function correctly 
    1. Pair another mobile device.
    2. Verify the infotainment system performs the desired feature using the mobile device.
      • If the infotainment system cannot perform the desired feature with any mobile device, replace the A11 Radio.
      • If the infotainment system successfully performs the desired feature.
    3. The malfunction is related to the mobile device.
    • If the feature functions correctly 
  5. All OK. Refer to Diagnostic Aids above.
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