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Voice Recognition Inoperative

WARNING: This page is about a different car, the 2005 Chevrolet Corvette. However, it is still accessible from the selected car via links, so may be relevant.
VOICE RECOGNITION INOPERATIVE

Step Action Yes No
DEFINITION: The OnStar® personal calling feature may not be able to understand some or all words spoken.
1 Did you perform the Diagnostic System Check - Vehicle? Go to Step 2  Go to DIAGNOSTIC SYSTEM CHECK - VEHICLE in Vehicle DTC Information
2
IMPORTANT: The vehicle must be located in a quiet area.
  1. Turn ON the ignition, with the engine OFF.
  2. Press the OnStar® Call Center button.
  3. Ask the OnStar® operator if your voice can clearly be heard.
Does the OnStar® operator hear your voice?		 Go to Step 3  Go to MICROPHONE INOPERATIVE - CALLER CANNOT BE HEARD 
3
  1. Press the call answer button.
  2. Pronounce all Hands Free commands. Refer to ONSTAR DESCRIPTION & OPERATION  for proper pronunciation.
Did the OnStar® system recognize any of the voice commands?		 Go to Step 5  Go to Step 4 
4
  1. Press the call answer button.
  2. Have another person pronounce all Hands Free commands. Refer to ONSTAR DESCRIPTION & OPERATION  for proper pronunciation.
Did the OnStar® system recognize any of the voice commands?		 Go to Step 5  Go to ONSTAR DESCRIPTION & OPERATION 
5 The system is operational, but cannot identify certain word commands due to pronunciation. For tips on proper pronunciation refer to ONSTAR DESCRIPTION & OPERATION .
Operate the system in order to verify the repair.
Did you correct the condition?		 System OK Go to Step 2 
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