Error 302 When Using Energy App (PIC6498B)
WARNING: This page is about the LYRIQ Luxury, AWD, which is a different variant/trim than selected.
Publication date: 2024-04-04Reference number: PIC6498B
Supersedes refnos: PIC6498, PIC6498A
ERROR 302 WHEN USING ENERGY APP
TECHNICAL SERVICE BULLETIN
Reference Number(s): PIC6498B, Date of Issue:
Apr 4, 2024
SERVICE INFORMATION
| Brand: | Model: | Model Year: | VIN: | Engine: | Transmission: | ||
|---|---|---|---|---|---|---|---|
| from | to | from | to | ||||
| Cadillac | Lyriq | 2023-2024 | All | All | All | All | |
| Chevrolet | Blazer EV | 2024 | All | All | All | All | |
| Chevrolet | Equinox EV | 2024 | All | All | All | All | |
| Chevrolet | Silverado EV | 2024 | All | All | All | All | |
| GMC | Denali EV | 2024 | All | All | All | All | |
| Involved Region or Country | North America |
| Additional Options (RPO) | UE1 |
| Condition | Customer may comment that they get error 302 when using Energy App . |
| Cause | This concern is due to a software anomaly. |
CORRECTION
Engineering is aware of the concern and working on the field fix. The PI will be updated when a fix is made available. Until a fix is available, the concern may be corrected by accessing the infotainment system Settings, Accounts and select to remove the Vehicle account from the infotainment system and then sign in again.
Do Not replace any parts at this time.
WARRANTY INFORMATION
For vehicles repaired under the Bumper-to-Bumper coverage (Canada Base Warranty coverage), use the following labor operation. Reference the Applicable Warranties section of Investigate Vehicle History (IVH) for coverage information.
| Labor Operation | Description | Labor Time |
|---|---|---|
| 3487798 | Remove Vehicle Account From The Infotainment System And Resign In Again For Error 302 In Energy APP | .2 Hr. |
| *This is a unique Labor Operation for Bulletin use only. | ||
| Version | 3 |
| Modified | 03/28/2023 - Created on. 02/21/2024 - Updated Model Year. 04/04/2024 - Updated Vehicle Model list. |