Customer Concern Verification Sheets
WARNING: This page does not describe the selected car, but rather 6 other vehicles, including the 2020 GMC Yukon XL, 2020 GMC Yukon, 2020 Chevrolet Tahoe, 2020 Chevrolet Suburban, and 2020 Cadillac Escalade ESV. However, it is still accessible from the selected car via links, so may be relevant.
The GM Customer Concern Verification Sheets have been designed to improve communications between the service customer and the technician. The more clearly the technician understands the concern and its symptoms, the more likely the concern will be fixed right the first time.
The GM-wide Customer Concern Verification Sheets are available in GM Global Connect. The Customer Concern Verification Sheets may be printed and reproduced locally.