Lower Touch Screen Functions Inoperative (PIC6104B)

Publication date: 2016-09-20
Reference number: PIC6104B
Supersedes refnos: PIC6104, PIC6104A

LOWER TOUCH SCREEN FUNCTIONS INOPERATIVE

TECHNICAL SERVICE BULLETIN

Reference Number(s): PIC6104B, Date of Issue: Sep 20, 2016

Affected Model(s):	2013-2016 Cadillac ATS, ATS-V, SRX, XTS 2014-2016 Cadillac CTS, CTS-V, ELR 2015-2016 Cadillac Escalade Equipped with CUE 8 Inch Touch Screen
Supercedes:	This PI was superseded to update parts information. Please discard PIC6104A.

CONDITION/CONCERN

Some customers may comment that the lower center section of the display will not work when pressed (typically the favorite/preset icons). All other areas of the touch screen work normally.

RECOMMENDATION/INSTRUCTIONS

If this concern is encountered and duplicated at the dealer, replace the ICS (Integrated Center Stack) by following the SI replacement procedure.

NOTE:

This information only applies to the bottom middle section of the touch screen.

PARTS INFORMATION

2013-2015 model years, please contact your ESC and replace the ICS for this concern.

2016 model years, please contact GMTAC for authorization prior to contacting your ESC for an exchange ICS.

Use the latest part number available from your ESC (Electronic Service Center).

WARRANTY INFORMATION

For vehicles repaired under warranty use:

Labor Operation	Description	Labor Time
3420700	Radio Control Assembly Replacement	Use Published Labor Operation Time