Diagnostic Aids
WARNING: This page is about a different car, the 2018 Buick Envision. However, it is still accessible from the selected car via links, so may be relevant.
- For an application to be used, it must be installed on both the vehicle infotainment system and a compatible mobile device.
- The application must work correctly on the device to work with the vehicle infotainment system.
- The user may be required to log-in to the application on the mobile device before using the application from the vehicle controls.
- Applications use the mobile device and connection to a service provider to operate. Connection quality issues, or service provider data transmission issues can give the appearance of a vehicle malfunction.
- The device must be connected to the system. This may be done wirelessly via Bluetooth ®, or via the vehicle USB port.
When a mobile device is connected via Bluetooth®, some or all of the device controls may be unavailable from the radio controls. This varies dependent upon the device being used. Refer to the vehicle owner manual, supplements, and the device manufacturer's information for information on devices, control, and operation.
Refer to the device manufacturer's information for the preferred connection method.
- The device must be unlocked, and any additional applications should be closed.
- If the device has any sound enhancement features such as noise reduction or echo control, these features should be turned off.
- A low battery condition in the mobile device may not allow the device to connect to the system, or can create communication issues with the device. Verify the device battery state of charge and re-charge or replace as needed.
- If a 'Please See Device' or similar type error message is displayed, this may indicate the device has lost its connection to the vehicle, or the device has lost its external data connection.
- If a cable is used for connection, attempt to connect the device using a different cable; cables can deteriorate over time or become damaged.