Back Office Registration

WARNING: This page is about a different car, the 2018 Chevrolet Trax and 2018 Buick Encore. However, it is still accessible from the selected car via links, so may be relevant.

The Radio must be registered with the GM Back Office in order to receive downloaded information such as approved applications, module software updates, weather and traffic information for current location. The vehicle must have a Cellular or WiFi connection to complete the initial registration process. This process will verify the assembly plant factory feed data from the BCM, CGM and Radio serial numbers to the VIN and if the security checks are met, then the user must complete the registration process by entering email and required personal information. The registration status can be verified through the Radio "Setting - About selection.

When any of these secured ECU's are replaced, a new serial number will be recorded during the service calibration process and appended to the vehicles history data for uninterrupted back office connection.

If the Radio is replaced, the user can recover settings/applications by reregistering the email account. During the initial registration process the user will enter an email/password. The user will then be sent a follow up verification email link to setup the account completely. If the complete account setup is not performed the password reset security questions will not be entered, which will prevent reregistering this email account in the future if the password is forgotten.