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Home >> Buick >> 2018 >> Envision Base >> Repair and Diagnosis (Single Page) >> Accessories & Equipment >> Infotainment >> Cellular System, Entertainment System, And Navigation System >> Diagnostic Information and Procedures >> OnStar Call Center Remote Function Requests Malfunction >> Circuit/System Verification

Circuit/System Verification

NOTE:
  • It is necessary to inform the OnStar® Call Center advisor that this call is for vehicle diagnostic purposes.
  • It is necessary to have the vehicle in an open outside area where a cellular call can be successfully placed and GPS data can be received from satellites.
  1. Ignition ON/vehicle in Service Mode.
  2. Verify that the horn, lights, and the door locks on the vehicle operate properly.
    • Go to next step: If all applicable vehicle systems operate properly 
  3. Verify that a call can be successfully placed to the OnStar Call Center by pressing the blue OnStar button.
    • Go to next step: If able to contact the OnStar Call Center 
  4. Verify with the OnStar advisor that all remote functions (door locks, lights, and horn) work.
    • If the remote functions do not operate when requested 

      Replace the K73 Telematics Communication Interface Control Module

    • Go to next step: If the remote functions operate when requested 
  5. All OK.