Diagnostic Aids

Unwanted or inadvertent door lock/unlock activation may be requested by the OnStar® Remote Link app. It is possible that a customer may be unaware of account usage, result in an unwanted or phantom door lock/unlock. If normal system diagnosis does results in an inability to verify the customer's concern, contact Technical Assistance Center (TAC).
If available, the EL 43241 Keyless Entry Tester may be used to diagnose a low transmitter battery or a malfunctioning transmitter. To test, place the transmitter on the test pad of the EL 43241 and press each transmitter button one at a time, holding each button for three seconds. If the green light on the tester does not illuminate and a tone does not sound, first replace the transmitter battery and retest. If the malfunction continues after replacing the transmitter battery, replace the transmitter.
When using the EL 43241 Keyless Entry Tester, first inspect the keyless entry transmitter part number to determine that it is the correct model for the vehicle. An incorrect part number transmitter may pass the test, but it will not activate the keyless entry system.
When the vehicle key is in the ignition, the keyless entry functions are disabled from all keyless entry transmitters.