A192271080 - Incorrect Electronic Brake Control Module Software (A192271080)

A192271080 - INCORRECT ELECTRONIC BRAKE CONTROL MODULE SOFTWARE

SERVICE CAMPAIGN BULLETIN

SERVICE INFORMATION

Release Date:  March 2020

Revision:  00

Attention:

This program is in effect until March 31, 2022.

Make	Model	Model Year		RPO	Description
		From	To
Buick	Encore	2014	2014

Involved vehicles are marked "open" on the Investigate Vehicle History screen in GM Global Warranty Management system. This site should always be checked to confirm vehicle involvement prior to beginning any required inspections and/or repairs.

Condition	Certain 2014 model year Buick Encore vehicles, may have a condition where the vehicle's Electronic Brake Control Module (EBCM) was reprogrammed during service with the incorrect software. If this issue is present, the driver may experience unintended stability control activation. The Electronic Stability Control (ESC) light will illuminate on the dash to indicate that ESC has been activated.
Correction	Dealers are to reprogram the electronic brake control module.

PARTS INFORMATION

No parts are required for this repair.

WARRANTY INFORMATION

SERVICE INFORMATION

Labor Code	Description	Labor Time	Trans. Type	Net Item
9104835*	Electronic Brake Control Module Reprogramming with SPS	0.3	ZFAT	N/A
9105024**	Module Programming Not Required	0.2	ZFAT	N/A
9105022	Customer Reimbursement Approved - For USA and Canada dealers only - For Export dealers only	N/A 0.2	ZFAT	***
9105023	Customer Reimbursement Denied - For USA dealers only	N/A	ZFAT	****

Note: To avoid having to "H" route the customer reimbursement transaction for approval, it must be submitted prior to the repair transaction.

* To avoid warranty transaction rejections, the SPS Warranty Claim Code must be entered when submitting this transaction. Note that if multiple modules are reprogrammed, all claim codes must be entered with a comma separating each code.

**SPS Warranty Claim Code is NOT required when submitting this transaction.

*** For USA and Canada: Submit the dollar amount reimbursed to the customer in Net/Reimbursement. Submit $20.00 administrative allowance in Net/Admin Allowance.

For Export: Submit the dollar amount reimbursed to the customer in Net/Reimbursement.

**** Submit $10.00 administrative allowance in Net/Admin Allowance.

SERVICE PROCEDURE

1. Reprogram the Electronic Brake Control Module. Refer to Electronic Brake Control Module Programming and Setup  in SI.
2. Record SPS Warranty Claim Code on job card for warranty transaction submission.

DEALER RESPONSIBILITY

All new, used, GM Certified Used, courtesy transportation vehicles, dealer shuttle vehicles, etc. in dealers' possession and subject to this program must  be held and inspected/repaired per the service procedure of this bulletin before  customers take possession of these vehicles. Involved vehicles must be held and not delivered to customers, dealer-traded, released to auction, used for demonstration, or any other purpose.

All GM Certified Used vehicles currently in the dealers' inventory within the Certified Pre-Owned Inventory System (CPOIS) will be de-certified and must be held and remedied per the service procedure in this bulletin. Upon submitting an accepted/paid warranty transaction in the Global Warranty Management (GWM) system, the vehicle can be re-certified for sale within the CPOIS system, or once again be used in the CTP program.

Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through March 31, 2022. Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the involved vehicle listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, through March 31, 2022, whenever a vehicle subject to this field action enters your vehicle inventory you must take the steps necessary to ensure the program correction has been made before selling the vehicle. In addition, for vehicles entering your facility for service, you are required to ensure the customer is aware of the open field action and make every reasonable effort to implement the program correction as set forth in this bulletin prior to releasing the vehicle.

DEALER REPORTS

For dealers with involved vehicles, a listing with involved vehicles has been prepared and will be provided to U.S. and Canadian dealers through the GM GlobalConnect Recall Reports, or sent directly to export dealers. The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.

COURTESY TRANSPORTATION - FOR USA & CANADA

Courtesy transportation is available for customers whose vehicles are involved in a product program and still within the warranty coverage period. See General Motors Service Policies and Procedures Manual for courtesy transportation program details.

CUSTOMER NOTIFICATION

USA & Canada - General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).

Export - Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.

CUSTOMER REIMBURSEMENT

Customer requests for reimbursement of previously paid repairs to correct the condition described in this bulletin are to be submitted to the dealer prior to or by <insert 1 year, 2021>. See General Motors Service Policies and Procedures Manual, Product Field Action Customer Reimbursement Procedure (USA & Canada) or local Policies and Procedures, for details.

OWNER LETTER

March 2020

This notice applies to your vehicle, VIN:  _____________________________________

Dear General Motors Customer:

We have learned that your 2014 model year Buick Encore may have a condition where the vehicle's Electronic Brake Control Module (EBCM) was reprogrammed during service with the incorrect software. If this issue is present, the driver may experience unintended stability control activation. The Electronic Stability Control (ESC) light will illuminate on the dash to indicate that ESC has been activated.

Your satisfaction with your Encore is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.

What We Will Do:  Your GM dealer will reprogram the electronic brake control module. This service will be performed for you at no charge until  March 31, 2022  . After that, any applicable warranty will apply.

What You Should Do:  To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair.

Reimbursement:  Even though you may have previously had repairs for this condition, you will still need to take your vehicle to your dealer for additional repairs. If you have already paid for repairs for the condition described in this letter, please complete the enclosed reimbursement form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed reimbursement form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by March 31, 2021, unless state law specifies a longer reimbursement period.

If you have any questions or need any assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below.

Division	Number	Text Telephones (TTY)
Buick	1-866-608 - 8080	1-800-832 - 8425
Puerto Rico - English	1-800-496-9992
Puerto Rico - Espa n ol	1-800-496-9993
Virgin Islands	1-800-496-9994

We truly appreciate you taking the time to update your vehicle as we know your time is valuable. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Buick Encore provides you many miles of enjoyable driving.

Neelie O'Connor

Global Executive Director

Customer Experience Operations

Enclosure

A192271080