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Long Initial Loading Time For HU-H6 (SI B65 04 24)

Publication date: 2024-02-09
Reference number: SI B65 04 24

LONG INITIAL LOADING TIME FOR HU-H6

LONG INITIAL LOADING TIME FOR HU-H6

TECHNICAL SERVICE BULLETIN

Reference Number(s): SI B65 04 24, Date of Issue:  February 09, 2024
BMW: U10 X2 Sports Activity Coupe; U11 X1 Sports Activity Vehicle; With HU-H6"

SITUATION

The initial loading time for the Central Information Display (CID) takes a significantly long time. The start-up animation remains on the CID for more than 30 seconds.

CAUSE

Unfavorable software in the head unit (HU-H6).

CORRECTION

Program the head unit (HU-H6).

PROCEDURE

Determine the vehicle's current I-level by either using AIR or the Key Reader/AWP (Aftersales Workplace) applications.

If the I-Level is currently at U006-23-11-558 or a more recent version:

If the I-level is lower than U006-23-11-558:

After the programming has been fully completed, check functionality of the system.

NOTE: ISTA will automatically reprogram and code all programmable control modules that do not have the latest software.

Always connect a BMW-approved battery charger/power supply ( SI B04 23 10  ). 

For information on programming and coding with ISTA, refer to Dealer Universal Portal/TIS/Technical Documentation/Diagnostics and Programming/Programming Documentation.

CLAIM INFORMATION

VEHICLE PROGRAMMING AND ENCODING

During this workshop visit, the affected vehicle may also show one or more programming and encoding Technical Campaign repairs open, the programming and encoding procedure may only be invoiced one time.

Select one of these open Technical Campaigns to perform and submit for updating the vehicle to the required I-level or higher when applicable (Includes labor operation codes 00 00 006/556, 61 21 528 and 61 00 730). 

Please be sure to also perform any additional before and/or after work (including attaching labels) as required by the open campaigns on the vehicle. Close any other open programming and encoding Campaign repairs as outlined in the corresponding Service Information Bulletin. 

Only when the above does not apply, the BMW software solution is then:

Covered under the terms of the BMW New Vehicle Limited Warranty for Passenger Cars and Light Trucks, or the BMW Certified Pre-Owned Program as described below.

Repair Code: 6512580200 Head Unit High HU-H (Nav Professional) Software error/internal device fault

Obtain the flat rate unit (FRU) allowances for the following that applies.

Labor Operation Description Labor Allowance
00 00 006 Carrying out vehicle test (Main work)  As applicable
Or:    
00 00 556 Carrying out vehicle test (Plusposition work)  As applicable
And:    
61 21 528 Supporting voltage of the vehicle electrical system/recharging vehicle battery As applicable
And, as necessary:    
61 00 006* Carrying out vehicle diagnosis, ABL (Work time) WT
Or    
00 58 500* Diagnosis Worktime Flat Rate 2 FRU
And    
61 00 730 Program/encode control unit(s), includes deleting the fault memory As applicable

If you are using a Main labor code for another repair, use the Plus code labor operation 00 00 556 instead of 00 00 006, or exclude (including 61 21 528) when the Vehicle Test is included in another repair.

Work time labor operation codes 61 00 006 and 00 58 500 are not considered Main labor operations.

BMW GROUP'S AIR APPLICATION RESOURCE FOR FLAT RATE LABOR OPERATION CODES

To obtain the corresponding flat rate unit (FRU) allowance information from the BMW Group AIR application resource, start by entering the Chassis Number (the last seven (7) characters of the VIN, select the applicable Model if two or more vehicle choices show), or enter the full VIN (17 characters), click on the "Search" button. Next, click on the "Flat Rate Units" button and enter the flat rate labor operation code in the field to the right, click "Search" to display the Flat Rate Unit Group detail choices.

VEHICLE PROGRAMMING AND ENCODING - ADDITIONAL WORK (RO AND CLAIM COMMENTS REQUIRED)

This procedure automatically reprograms and encodes any vehicle control modules that do not have the latest software I-level.

If one or more control modules fail during the reprogramming procedure, claim the required consequential repair work procedures to address this issue (including performing the IRAP Control Unit Recovery first as required, refer to the SIB in AIR) under the Repair Code in this bulletin together with the corresponding labor operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.

Please explain the additional work procedures that were performed (The why and the what) on the repair order and in the claim comments.

For covered repairs that address control module failures that occurred prior to performing this reprogramming procedure, claim this work with the Repair Code listed in AIR together with the corresponding labor operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.

(*) Based on which one applies to your center, please refer to SI B01 01 20  or  SI B01 07 20  for the applicable procedure for documenting, claiming, and explaining, on the RO and in the claim comments, your diagnosis work time (WT), job/repair work time (WT), and the vehicle repairs your center performed, unless otherwise required by State law.

OTHER REPAIRS

If other eligible and covered work is performed because of performing the ISTA diagnostics and related test plans, claim this work with the applicable Repair Code listed in AIR together with the corresponding labor operation codes and their flat rate unit (FRU) allowance(s), including the diagnosis* that applies.

FEEDBACK REGARDING THIS BULLETIN

Technical Feedback To submit feedback for the technical topic of this bulletin: Submit your feedback in the rating box at the top of this bulletin
Warranty Feedback To submit feedback for the CLAIMS section of this bulletin: Submit an IDS ticket to the Warranty Department, or use the chat available in the Warranty Documentation Portal
Parts Feedback To submit feedback for the PARTS section of this bulletin: Submit an IDS ticket to the Parts Department