BMW Connected for Google Android: Troubleshooting

If problems occur when establishing the connection, the customer can perform a self-diagnosis. This self-diagnosis feature is integrated in the application software to support identification of the problem source. The procedure for performing the self-diagnosis is self-explanatory. Proceed as follows:

Do not connect terminal device to the vehicle. Disconnect terminal device from vehicle, if necessary.
Start the application software.
Select the button with the gear symbol (settings) (1 - illustration FB8413004).
Select the "Check connection" button (1 - illustration FB8413003).
Connect terminal device to vehicle. The self-diagnosis then starts automatically.
An acoustic test signal will sound when the self-diagnosis routine is completed. If this test signal in the application software is heard then it should be confirmed. Once the test signal is confirmed the self-diagnosis routine has been successfully completed and no vehicle malfunctions are present.

Fig 1: Display - Self-Diagnosis Screen
Courtesy of BMW OF NORTH AMERICA, INC.

Item	Explanation
1	"Settings" selection button

Fig 2: Display - Check Connection Screen

Courtesy of BMW OF NORTH AMERICA, INC.

Item	Explanation
1	"Check connection" button

NOTE: If the customer is not able to solve his problem with the aid of self-diagnosis, the BMW Connected support page is available on the Internet using the following link: bmw.com/connectivity
In rare cases the customer may be asked to contact his authorized BMW dealer.