BMW Connected: Troubleshooting

If problems occur when establishing the connection, the customer can perform a self-diagnosis. This self-diagnosis is integrated in the application in order to locate the cause of the problem. The procedure for performing the self-diagnosis is self-explanatory.

Proceed as follows:

Do not connect terminal device to the vehicle. Disconnect terminal device from vehicle, if necessary.
Start the application.
Activate "Info" button (2).
Select "Check connection" button (1).
Activate "Self-diagnosis" button (1).
Connect terminal device to vehicle. The self-diagnosis then starts automatically.

Fig 1: Display - Check Connection Button

Courtesy of BMW OF NORTH AMERICA, INC.

Item	Explanation
1	"Info" button
2	"Check connection" button

Fig 2: Display - Self-Diagnosis Screen

Courtesy of BMW OF NORTH AMERICA, INC.

Item	Explanation
1	"Self-diagnosis" button

NOTE: If the customer is not able to solve his problem with the aid of self-diagnosis, the BMW Connected support page is available on the Internet using the following link: www.bmw.com/connectivity
In rare cases the customer may be asked to contact his authorized BMW dealer.