CPT8000 Does Not Function Correctly When Connected To Vehicle (84 04 03)

CPT8000 DOES NOT FUNCTION CORRECTLY WHEN CONNECTED TO VEHICLE

TECHNICAL SERVICE BULLETIN

SUBJECT

CPT8000 Does Not Function Correctly When Connected to Vehicle 

MODEL

All

SITUATION

The customer may complain that the CPT8000 phone works correctly until it is connected to the vehicle. The customer may experience one or more of the following complaints:

• The handset turns itself off.
• There is no hands free operation.
• The MFL does not work in the telephone mode.
• The phonebook does not load into the vehicle.
• BMW Assist functions do not work properly.

CAUSE

BMW Telematics software in the handset has been flashed over by the provider. This can happen when the provider offers to the customer for example: two-way text messaging and other features, which are not supported in the BMW handset software.

PROCEDURE

1. Verify the customer complaint
2. If the handset works correct outside the vehicle, but when plugged in has one or more of the complaints as listed above, turn the handset on and note if "BMW" is displayed on the handset screen.
3. If "BMW" is displayed, then follow normal troubleshooting procedure.
4. If "BMW" is not displayed then the handset will need to be sent out for repair as per SI B01 03 02 .

WARRANTY INFORMATION

1. Not covered under BMW warranty.