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Home >> Audi >> 2012 >> S4 Automatic DCT Trans >> Repair and Diagnosis >> External Pages >> Different car >> Section 866 (Information And Entertainment Systems - 4.2-Inch (107MM) Screen, Am/Fm/Cd/Sync) >> Diagnosis And Testing >> Information and Entertainment System >> Pinpoint Tests >> Pinpoint Test M : The Sync ® System Is Inoperative (No Response Is Received From Phone, Voice, And Media Inputs) >> Pinpoint Test M : The Sync ® System Is Inoperative (No Response Is Received From Phone, Voice, And Media Inputs)

Pinpoint Test M : The Sync ® System Is Inoperative (No Response Is Received From Phone, Voice, And Media Inputs)

WARNING: This page is about a different car, the 2017 Lincoln Navigator and 2017 Ford Expedition. However, it is still accessible from the selected car via links, so may be relevant.

  1. M1 VERIFY THAT THE APIM PASSES THE NETWORK TEST

    • Using a diagnostic scan tool, perform the network test.

    Did the APIM pass the network test? 

    Yes  GO to  M2.
    No  REFER to The APIM does not respond to the scan tool in Module Communications Network .

  2. M2 CHECK THE SYNC ® SYSTEM INPUTS FOR FUNCTIONALITY

    NOTE: Carrying out a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, and deletes any devices paired with the SYNC ® system.

    • Connect: Multi-Media Interface Tester 105-00120.
    • Using the Multi-Media Interface Tester 105-00120, test the audio output for the audio input jack, USB port, and Bluetooth connection using the VOICE steering wheel switch to enter each mode.

    Do all of the SYNC ® inputs function correctly? 

    Yes  The SYNC ® system is operating correctly at this time. CARRY OUT a SYNC ® system Master Reset. REFER to the Owner's Literature. REVIEW the SYNC ® system operation with the customer. If the customer's device still does not operate correctly, the fault is with the customer's device.
    No  GO to  M3.

  3. M3 RESET THE APIM AND RECHECK SYNC ® SYSTEM OPERATION

    NOTE: Carrying out a Master Reset returns all preference settings to the factory defaults, erases the phone book and call histories, and deletes any devices paired with the SYNC ® system.

    • Carry out an APIM power reset by disconnecting the battery for 1 minute, then reconnecting it.
    • Connect: Multi-Media Interface Tester 105-00120.
    • Using the Multi-Media Interface Tester 105-00120, test the audio output for the audio input jack, USB port, and Bluetooth connection using the VOICE steering wheel switch to enter each mode.

    Do all of the SYNC ® inputs function correctly? 

    Yes  The SYNC ® system is operating correctly at this time. CARRY OUT a SYNC ® system Master Reset. REFER to the Owner's Literature.REVIEW the SYNC ® system operation with the customer. If the customer's device still does not operate correctly, the fault is with the customer's device.
    No  If only some, but not all of the inputs are inoperative, GO to Symptom Chart - SYNC System  to diagnose the observed symptom.If all inputs are inoperative and/or DTC U3000:04 is present, APIM Hardware Testing .
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