Checking Cell Phone Compatibility
The most important step in troubleshooting HFL issues is to identify the client's phone model, the software version, and the cellular carrier that experiences the HFL problem. Not all phones with the Bluetooth feature and a hands-free profile are compatible with the Acura HFL system.
Go to www.acura.com/handsfreelink or call Acura's dedicated call center at 888-528-7876, and check if the client's phone is approved to work with the Acura HFL system.
NOTE:
- These approved, archived, and currently testing phone model lists are constantly changing, so make sure you view them frequently.
- Phones are added as they are approved.
- Phones can be removed from the approved list if a software bug is discovered that makes the phone incompatible. There phones can be added back to the approved list if the phone manufacturer corrects the bug.
- If the software bug is corrected, a new software version is created and may be listed in the Supported Features section of the phone. If you have trouble finding the phone's software version, you can call the HFL call center at 888-528-7876.
- The Acura web site now includes the software versions that are tested and approved. When software versions are listed, you need to know which version is loaded on the phone to help you troubleshoot the client's complaint. If you cannot access the Acura web site, call the HFL call center at 888-528-7876 for further assistance.