Symptom Troubleshooting Index
WARNING: This page is about a different car, the 2011 Acura TL, 2010 Acura TL, and 2009 Acura TL. However, it is still accessible from the selected car via links, so may be relevant.
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| Navigation system stays on the GPS initialization screen | System Initialization (see AUDIO-NAVIGATION UNIT AND HDD SERVICE PRECAUTIONS ) |
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| Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual vehicle position | Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS DISPLAYED VERY FAR FROM ACTUAL VEHICLE POSITION ) |
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| System always comes up in in-line diagnostic mode | Factory diagnostic screen in Line Diag (see FACTORY DIAGNOSTIC SCREEN IN LINE DIAG ) | |
| Navigation system will not accept security code | Symptom Troubleshooting (see NAVIGATION SYSTEM WILL NOT ACCEPT SECURITY CODE ) | Anti-theft code not matching |
| Navigation frequently asks for anti-theft code and/or needs GPS initialization | Symptom Troubleshooting (see NAVIGATION FREQUENTLY ASKS FOR ANTI-THEFT CODE AND/OR NEEDS GPS INITIALIZATION ) |
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| GPS icon is white or not shown | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
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| Vehicle icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins | Symptom Troubleshooting (see VEHICLE ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP VEHICLE ICON SPINS ) |
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| No picture is displayed | Symptom Troubleshooting (see SYMPTOM TROUBLESHOOTING ) |
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| Picture has lines or rolls | Symptom Troubleshooting (see PICTURE HAS LINES OR ROLLS ) |
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| Picture is missing a color or tone or is an odd color | Symptom Troubleshooting (see PICTURE IS MISSING A COLOR OR TONE OR IS AN ODD COLOR ) |
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| Traffic or Weather information is not shown on map screen | Symptom Troubleshooting (see TRAFFIC OR WEATHER INFORMATION IS NOT SHOWN ON MAP SCREEN ) |
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| Display day/night mode does not work or does not work properly | Symptom Troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK OR DOES NOT WORK PROPERLY ) |
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| System locks up or freezes constantly | Symptom Troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK OR DOES NOT WORK PROPERLY ) |
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| Voice guidance cannot be heard, is broken up, or there is static | Symptom Troubleshooting (see VOICE GUIDANCE CANNOT BE HEARD, IS BROKEN UP, OR THERE IS STATIC ) |
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| Voice control does not work/respond | Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
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| Navigation cannot control HVAC by voice command | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL HVAC BY VOICE COMMAND ) |
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| Navigation cannot control XM radio | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO ) |
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| Navigation cannot control audio system | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH THE IGNITION SWITCH IN LOCK (0), OR IN THE OFF MODE ) |
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| Interface dial buttons do not work | Symptom Troubleshooting (see INTERFACE DIAL BUTTONS DO NOT WORK ) |
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| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The client has not entered a group of locations for Today's Destinations This is normal The button is only selectable if the client is using this function | See |
| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle may be new, or the client deleted the destination Without a stored previous destination, the system can't route to a previous destination Enter a destination, and allow the system to route to it After the trip, the Previous Destinations button will be selectable | |
| Address cannot be found or system gives poor routing |
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| Rearview camera image does not come on or work properly | Symptom Troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT COME ON OR WORK PROPERLY ) |
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| The map will not display the Southern portion of the U S or the Northern parts of Canada | North American coverage is different for U S/Canada markets See the version diagnostic screen (see VERSION ) for details on coverage differences | Software not up to date |
| Navigation display stays on with the ignition switch in LOCK (0), or in the OFF mode | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH THE IGNITION SWITCH IN LOCK (0), OR IN THE OFF MODE ) |
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| Navigation system will not go beyond the disclaimer screen and displays the OK button | Also see Interface dial buttons do not work |
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| The navigation anti-theft code card is lost or missing | See anti-theft feature (see GENERAL TROUBLESHOOTING INFORMATION ) | |
| The vehicle icon lags behind when the vehicle turns | See self-inertial navigation limitations (see GENERAL TROUBLESHOOTING INFORMATION ) |
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| Navigation screen is darker than normal or takes time to brighten when it is cold | See LCD unit limitations (see MUTING LOGIC ) | Compare to a known-good vehicle |
| The navigation clock is off by 1 to 3 hours after replacing the navigation unit | See service precautions (see AUDIO-NAVIGATION UNIT AND HDD SERVICE PRECAUTIONS ) |
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| Time is not correct | Reset Time Adjustment in set-up See service precautions (see AUDIO-NAVIGATION UNIT AND HDD SERVICE PRECAUTIONS ) |
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| A POI cannot be found | See how to answer client questions about navigation coverage (see HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE ) |
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| A specific city cannot be found | See how to answer client questions about navigation coverage (see HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE ) |
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| Error messages are displayed | See Error Message Table |
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