OnStar Panel Buttons and Lights: Notes
OnStar Service Button - Press this blue button, and you will be connected to an OnStar Advisor. You will hear a chime, following by the words "Connecting to OnStar." OnStar then generates a sequence of tones (beeps) during the connection process. The process will normally take about 15 seconds. The system is equipped with backup connection retry capabilities. If you do not immediately connect to OnStar, DO NOT DISCONNECT. A series of retry attempts will be made automatically. If you wish to cancel your call to the OnStar Call Center, simply press the call answer/call end button. The blue OnStar services button is also used to control the "Advisor Playback" feature during a call with OnStar.
OnStar Emergency Button - In an emergency, press this button to connect with on OnStar Advisor. The call will be given the highest priority, and you will hear a chime followed by the words "Connecting to OnStar Emergency." The Advisor will attempt to locate your vehicle, find out what kind of assistance you require, and contact a nearby emergency service provider (If needed). Use this button only for true emergencies. If you press this button by mistake, please stay on the line and tell the advisor that there is no emergency.