Symptom Troubleshooting Index
NOTE:
Many problems are caused because the remotes have not been "linked." When troubleshooting a complaint, make sure the remotes are linked first.
SYMPTOM TROUBLESHOOTING INDEX
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| Navigation system stays on the GPS initialization screen | System Initialization (see GPS INITIALIZATION ) |
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| No picture is displayed | Symptom Troubleshooting (see NO PICTURE IS DISPLAYED ) |
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| Vehicle position icon constantly leaves road, moves erratically, or is very far from actual position | Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS VERY FAR FROM ACTUAL POSITION ) |
|
| Picture is missing a color or tone or is an odd color | Symptom Troubleshooting (see PICTURE IS MISSING A COLOR OR TONE OR IS AN ODD COLOR ) |
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| Picture has lines or rolls | Symptom Troubleshooting (see PICTURE HAS LINES OR ROLLS ) |
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| Interface dial buttons do not work | Symptom Troubleshooting (see INTERFACE DIAL BUTTONS DO NOT WORK ) |
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| GPS icon is white or not shown | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
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| Voice guidance cannot be heard, is broken up, or there is static | Symptom Troubleshooting (see VOICE GUIDANCE CANNOT BE HEARD, IS BROKEN UP, OR THERE IS STATIC ) |
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| Voice control does not work/respond | Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
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| DVD screen error messages | Symptom Troubleshooting (see DVD SCREEN ERROR MESSAGES ) |
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| Navigation cannot control HVAC by voice command | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL HVAC BY VOICE COMMAND ) |
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| Display day/night mode does not work | Symptom Troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK ) |
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| System locks up or freezes constantly | Symptom Troubleshooting (see SYSTEM LOCKS UP OR FREEZES CONSTANTLY ) |
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| Vehicle icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins | Symptom Troubleshooting (see VEHICLE ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP OR VEHICLE ICON SPINS ) |
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| Navigation system will not Map Match | Refer to troubleshooting for vehicle icon wanders across the map when driving (see VEHICLE ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP OR VEHICLE ICON SPINS ). | |
| Navigation system will not accept security code | Symptom Troubleshooting (see NAVIGATION SYSTEM WILL NOT ACCEPT SECURITY CODE ) | |
| Navigation display stays on with ignition switch OFF | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH OFF ) | |
| Navigation cannot control audio system | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO SYSTEM ) |
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| Navigation cannot control XM radio | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO ) |
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| Traffic information is not being shown on map screen | Symptom Troubleshooting (see TRAFFIC INFORMATION IS NOT BEING SHOWN ON MAP SCREEN ) |
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| Trip computer-no distance | Symptom Troubleshooting (see TRIP COMPUTER-NO DISTANCE ) |
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| Trip computer-no fuel information | Symptom Troubleshooting (see TRIP COMPUTER-NO FUEL INFORMATION ) |
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| Rearview camera image does not come on or work properly | Symptom Troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT COME ON OR WORK PROPERLY ) |
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| A POI cannot be found | See "How to answer client questions about navigation coverage" (see HOW TO IDENTIFY NAVIGATION DVD VERSIONS, AND HOW TO INSPECT A DVD FOR DAMAGE ) |
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| A specific city cannot be found | See "How to answer client questions about navigation coverage" (see HOW TO IDENTIFY NAVIGATION DVD VERSIONS, AND HOW TO INSPECT A DVD FOR DAMAGE ) |
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| Address cannot be found or system gives poor routing | Verify proper operation using the owner's manual |
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| Navigation frequently asks for anti-theft code and needs GPS initialization | Symptom Troubleshooting (see GPS INITIALIZATION ) |
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| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle may be new, or the client deleted the destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable. | |
| Some set-up and information functions of the navigation system are grayed-out and do not work | Client did not select "OK" from Disclaimer screen. Refer to SYSTEM FUNCTION DIAGRAM . | |
| System always comes up in in-line diagnostic mode | Symptom Troubleshooting (see FACTORY DIAGNOSTIC SCREEN "IN LINE DIAG" ) | |
| The map will not display the Southern portion of the U.S. or the Northern parts of Canada | North American coverage is different for U.S./Canada markets. See the "VERSION " Diagnostic Screen (see ) for details on coverage differences. | |
| Time is not correct | Reset Time Adjustment in set-up. | |
| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The client has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the client is using this function. | |
| Navigation does not call using the HFL | Symptom Troubleshooting (see NAVIGATION DOES NOT CALL USING THE HFL ) | The wrong colored DVD or version is installed |