Symptom Troubleshooting Index
SYMPTOM TROUBLESHOOTING INDEX
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| Navigation system stays on the GPS initialization screen |
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| Vehicle position icon constantly leaves road, moves erratically, or is very far from actual position | Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS VERY FAR FROM ACTUAL POSITION ) |
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| System always comes up in in-line diagnostic mode | FACTORY DIAGNOSTIC SCREEN "IN LINE DIAG" | |
| Navigation system will not accept security code | Symptom Troubleshooting (see NAVIGATION SYSTEM WILL NOT ACCEPT SECURITY CODE ) |
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| Navigation frequently asks for anti-theft code and needs GPS initialization | Symptom Troubleshooting (see NAVIGATION FREQUENTLY ASKS FOR ANTI-THEFT CODE AND NEEDS GPS INITIALIZATION ) |
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| GPS icon is white or not shown | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
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| Vehicle icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins | Symptom Troubleshooting (see VEHICLE ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP VEHICLE ICON SPINS ) |
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| No picture is displayed | Symptom Troubleshooting (see NO PICTURE IS DISPLAYED ) |
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| Picture has lines or rolls | Symptom Troubleshooting (see PICTURE HAS LINES OR ROLLS ) |
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| Picture is missing a color or tone or is an odd color | Symptom Troubleshooting (see PICTURE IS MISSING A COLOR OR TONE OR IS AN ODD COLOR ) |
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| Traffic information is not being shown on map screen | Symptom Troubleshooting (see TRAFFIC INFORMATION IS NOT BEING SHOWN ON MAP SCREEN ) |
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| Display day/night mode does not work | Symptom Troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK ) |
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| System locks up or freezes constantly | Symptom Troubleshooting (see VEHICLE ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP VEHICLE ICON SPINS ) |
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| Voice guidance cannot be heard, is broken up, or there is static | Symptom Troubleshooting (see VOICE GUIDANCE CANNOT BE HEARD, IS BROKEN UP, OR THERE IS STATIC ) |
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| Voice control does not work/respond | Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
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| Navigation cannot control HVAC by voice command | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL HVAC BY VOICE COMMAND ) |
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| Navigation cannot control XM radio | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL XM RADIO ) |
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| Navigation cannot control audio system | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO SYSTEM ) | Wrong color DVD |
| Interface dial and/or joystick do not work | Symptom Troubleshooting (see INTERFACE DIAL AND/OR JOYSTICK DO NOT WORK ) |
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| Navigation switch panel buttons inoperative | Symptom Troubleshooting (see NAVIGATION SWITCH PANEL BUTTONS INOPERATIVE ) | |
| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The client has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the client is using this function. | See Owner's Manual |
| Some set-up and information functions of the navigation system are grayed-out and do not work | Client did not select "OK" from Disclaimer screen. Refer to SYSTEM FUNCTION DIAGRAM . |
SYMPTOM TROUBLESHOOTING INDEX
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle may be new, or the client deleted the destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable. | |
| Address cannot be found or system gives poor routing |
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| Rearview camera image does not come on or work properly | Symptom Troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT COME ON OR WORK PROPERLY ). |
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| The map will not display the Southern portion of the U.S. or the Northern parts of Canada | North American coverage is different for U.S. /Canada markets. See the "Version" Diagnostic Screen (see VERSION ) for details on coverage differences. |
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| Navigation display stays on with ignition switch OFF | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH IGNITION SWITCH OFF ) |
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| DVD screen error messages | Symptom Troubleshooting (see DVD SCREEN ERROR MESSAGES ) |
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| Navigation system will not go beyond the disclaimer screen and displays the OK button |
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| The navigation anti-theft code card is lost or missing | See anti-theft feature (see GENERAL TROUBLESHOOTING INFORMATION ) | |
| The vehicle icon lags behind when the vehicle turns | See SELF-INERTIAL NAVIGATION LIMITATIONS |
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| Navigation screen is darker than normal or takes time to start up when it is cold | See LCD DISPLAY UNIT LIMITATIONS | |
| The navigation clock is off by 1 to 3 hours after replacing the navigation unit | See SERVICE PRECAUTIONS |
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| A new navigation DVD is needed | See OBTAINING A NAVIGATION DVD |
SYMPTOM TROUBLESHOOTING INDEX
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| The DVD is scratched or dirty | See "DVD HANDLING AND CLEANING " (see ) | Navigation unit |
| The wrong DVD was installed and now the system does not function properly | See "PRECAUTION CLIENT SNEAK PREVIEWS " (see ) |
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| A POI cannot be found | See "HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE " (see ) | The DVD is scratched or dirty |
| A specific city cannot be found | See "HOW TO ANSWER CLIENT QUESTIONS ABOUT NAVIGATION COVERAGE " (see ) | The DVD is scratched or dirty |