Symptom Troubleshooting Index
NOTE:
HFL problems with pairing and HFL function are usually caused by the cell phone and its configuration. Call the HFL support desk at 888-528-7876 for help before replacing any HFL components.
SYMPTOM TROUBLESHOOTING INDEX
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| The MID displays and HFL message do not go away after pressing the HFL BACK button | Symptom Troubleshooting (see THE MID DISPLAYS AND HFL MESSAGE DO NOT GO AWAY AFTER PRESSING THE HFL BACK BUTTON ) | Check and repair all CAN related DTCs. |
| The phone icon in the navigation route to screen is grayed-out |
|
The phone must be on the list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance. |
| The approved Bluetooth phone is having problems pairing to the vehicle | HFL Self-diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance. |
| The Bluetooth phone cannot use all its functions | HFL Self-diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance. |
| The Bluetooth phone does not place or receive calls using the HFL system | HFL Self-diagnostic Function (see SELF-DIAGNOSTIC FUNCTION ) or HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | The phone must be on the list of approved Bluetooth phones and configured correctly. For a current list of approved phones, go to www.acura.com/handsfreelink, or call 888-528-7876 for further assistance. |
| The client wants the HFL system reset (all phones and address information cleared from the HFL system) | Clearing the system (see SELF-DIAGNOSTIC FUNCTION ) | See the for Additional information. |
| The HFL system is locked and the pass code has been lost or forgotten | Symptom Troubleshooting (see THE HFL SYSTEM IS LOCKED AND THE PASS CODE HAS BEEN LOST OR FORGOTTEN ) | |
| The HFL system does not recognize all voice prompts | HFL System Troubleshooting (see HFL SYSTEM TROUBLESHOOTING ) | Also see Voice control tips (see VOICE CONTROL TIPS ). |
| The HFL system speaks in French | See the HFL section in the for Changing Language | |
| The address book does not transfer from Bluetooth phone to HFL system | There is no HFL-compatible phone paired to the vehicle. Pair an approved HFL-compatible phone to the vehicle. | The phone must be on the list of approved Bluetooth phones and correctly configured. For a current list of approved phones, go to www.acura.com/handsfreelink, or call the HFL support desk at 888-528-7876 for further assistance. |
| The HFL messages cannot be heard or are weak | Symptom Troubleshooting (see THE HFL SYSTEM IS LOCKED AND THE PASS CODE HAS BEEN LOST OR FORGOTTEN ) | |
| The HFL drops calls | see General Troubleshooting (see DROPPED CALLS ) |