Checking Cell Phone Compatibility

The most important step in troubleshooting HFL issues is to identify the client's phone model, the software version, and the carrier that experiences the HFL problem. Not all phones with the Bluetooth feature and a hands-free profile are compatible with the HFL system.

Here is the best method to confirm if the phone is compatible:

1. Log ontowww.acura.com/handsfreelink.
2. Select Find a Phone.
   Fig 1: Display - Phone Icon

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3. Choose the vehicle model you are working on, then select CONTINUE.
   Fig 2: Display - Vehicle Model

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4. Choose the vehicle model year, then select CONTINUE.
   Fig 3: Display - Vehicle Model Year

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5. Choose the vehicle trim level, then select CONTINUE.
   Fig 4: Display - Vehicle Trim Level

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6. Choose the search by wireless carrier or cell phone manufacture, then select CONTINUE.
   Fig 5: Display - Search By Wireless Carrier And Cell Phone Manufacture

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7. A list of all current model phones that have been tested with Acura HFL system appears. If the phone you are using is not in this list, look under the Currently Testing list and the Archived Phones list.
   NOTE: If the client's phone isn't on the web site, consider it to be incompatible.
   Fig 6: Display - Currently Testing List And Archived Phones List

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8. Click on the phone model the client is using to view the HandsFreeLink supported features.
   Fig 7: Display - HandsFreelink Supported Features

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   NOTE:

   • These approved, archived, and currently testing phone model lists are constantly changing, so make sure you view them frequently.
   • Phones are added as they are approved.
   • Phones can be removed from the approved list if a software bug is discovered that makes the phone incompatible. These phones can be added back to the approved list if the phone manufacture corrects the bug.
   • If the software bug is corrected, a new software version is created an may be listed in the Supported Features section of the phone.
   • The Acura web site now includes the software versions that are tested and approved. When software versions are listed, you need to know which version is loaded on the phone to help you troubleshoot the client's complaint.

     If you cannot access the Acura web site, call the HFL call center at (888) 528-7876 for further assistance. The call center is open Monday thru Friday from 6:00 a.m. to 6:00 p.m. CST; Saturday from 7:00 a.m. to 6:00 p.m. CST; and Sunday from 8:00 a.m. to 6:00 p.m. CST.