Symptom Troubleshooting Index
TROUBLESHOOTING
| Symptom | Diagnostic procedure | Also check for |
|---|---|---|
| Poor radio reception or interference | Symptom Troubleshooting (see POOR RADIO RECEPTION OR INTERFERENCE ) |
|
| Power switch will not turn ON (No information display and no sound) | Symptom Troubleshooting (see POWER SWITCH WILL NOT TURN ON (NO INFORMATION DISPLAY AND NO SOUND) ) | - |
| Radio preset memory is lost | Symptom Troubleshooting (see RADIO PRESET MEMORY IS LOST ) |
|
| XM radio preset memory is lost | Symptom Troubleshooting (see XM RADIO PRESET MEMORY IS LOST ) | - |
| Power will not turn OFF | Symptom Troubleshooting (see RADIO PRESET MEMORY IS LOST ) | - |
| Audio system sound is weak or distorted, or no sound is heard from speakers (display is normal) | Symptom Troubleshooting (see AUDIO SYSTEM SOUND IS WEAK OR DISTORTED, OR NO SOUND IS HEARD FROM SPEAKERS (DISPLAY IS NORMAL) ) | - |
| Poor or no sound with XM radio |
|
- |
| Poor or no sound with tape/disc | Try several known-good tapes/disc in the audio unit. If the sound quality is normal, the original tape/disk is faulty. If the sound quality is still poor, replace the audio unit. |
- |
| Stereo amplifier has no sound |
|
- |
| Audio system information does not display on the display panel (without navigation) or the audio-HVAC subdisplay unit (with navigation). The HVAC controls may also be affected | Symptom Troubleshooting (see AUDIO SYSTEM INFORMATION DOES NOT DISPLAY ON THE DISPLAY PANEL (WITHOUT NAVIGATION) OR AUDIO-HVAC SUBDISPLAY UNIT (WITH NAVIGATION). THE HVAC CONTROLS MAY ALSO BE AFFECTED. ) | - |
| Radio remote switch does not work properly | Symptom Troubleshooting (see RADIO REMOTE SWITCH DOES NOT WORK PROPERLY ) | - |
| Audio disc or tape does not load | Symptom Troubleshooting (see AUDIO DISC OR TAPE DOES NOT LOAD ) | - |
| Audio disc or tape does not play | Symptom Troubleshooting (see AUDIO DISC OR TAPE DOES NOT LOAD ) | - |
| Audio disc skips | Symptom Troubleshooting (see AUDIO DISC SKIPS ) | Tire pressure (over inflated) |
| Audio disc does not eject | Symptom Troubleshooting (see AUDIO DISC DOES NOT EJECT ) | - |
| Disc changer does not load all six discs | Symptom Troubleshooting (see AUDIO DISC DOES NOT EJECT ) | - |
| Disc changer does not move between discs | Symptom Troubleshooting (see DISC CHANGER DOES NOT MOVE BETWEEN DISCS ) | - |
| Volume does not change | Symptom Troubleshooting (see VOLUME DOES NOT CHANGE ) | - |
| Radio tuner does not change stations | Symptom Troubleshooting (see RADIO TUNER DOES NOT CHANGE STATIONS ) | - |
| Audio unit button illumination does not work | Symptom Troubleshooting (see AUDIO UNIT BUTTON ILLUMINATION DOES NOT WORK ) | - |
| Audio button(s) do not work | Symptom Troubleshooting (see AUDIO UNIT BUTTON(S) DO NOT WORK ) | - |
| Radio displays error code: XM NO SIGNAL or XM ANTENNA |
Symptom Troubleshooting (see RADIO DISPLAYS ERROR CODE: XM NO SIGNAL OR XM ANTENNA ) | - |