Remote Audio Switches Do Not Work Properly (99-011)

REMOTE AUDIO SWITCHES DO NOT WORK PROPERLY

TECHNICAL SERVICE BULLETIN

SYMPTOM

When you turn steering wheel, the remote audio switches do not work properly.

PROBABLE CAUSE

Steering shaft resistance varies.

CORRECTIVE ACTION

Dimple the copper shield on steering column ball bearing in eight places.

WARRANTY CLAIM INFORMATION

In warranty:  The normal warranty applies.

Operation Number: 510020

Flat rate time: 0.9 hour

Failed part: 53200-SS8-A01

Defect Code: 091

Contention code: B01

Template I.D: 99-011A

Skill level: Repair Technician

Out of warranty:  Any repair performed after warranty expiration may be eligible for goodwill consideration by the District Technical Manager or your Zone Office. You must request consideration, and get a decision, before starting work.

REPAIR PROCEDURE

1. Make sure you have the anti-theft code for audio unit, then write down your customer's radio station presets.
2. Disconnect battery negative cable and battery positive cable; then wait at least 3 minutes to allow SRS control unit to discharge.
3. Remove access panel (Fig 1 ) from steering wheel (two screws).
   Fig 1: Access Panel & 2P Connectors

   
4. Unplug cable reel 2P connector from driver's airbag 2P connector.
   NOTE: When unplugged, driver's airbag 2P connector is automatically shorted.
5. Make sure front wheels are aligned straight ahead.
6. Remove coin pocket. See (Fig 2 ). Then remove dashboard lower cover (one screw and seven clips). Remove knee bolster (four bolts).
   Fig 2: Lower Dashboard Cover/Knee Bolster & Driver Airbag Removal

   
7. Remove the two Torx bolts from the steering wheel, then remove driver's airbag.
8. Unplug connectors from remote audio and cruise control set/resume/cancel switches then remove steering wheel bolt. See (Fig 3 ).
   Fig 3: Remove Steering Wheel

   
9. Use a commercially available steering wheel puller to remove the steering wheel from steering column.
10. Remove upper and lower steering column covers. See (Fig 4 ).
    Fig 4: Remove Upper & Lower Steering Column Cover

    
11. Unplug combination switch assembly harness 4P connector from cable reel. Detach cable reel 2P connector from its connector holder, and unplug 2P connector from the SRS main harness. See (Fig 5 ).
    Fig 5: Cable Reel Removal

    
12. Remove the cable reel from steering column (three screws).
13. Remove the combination switch assembly from steering column (three screws) to expose copper shield on steering column ball bearing. See (Fig 6 ).
    Fig 6: Remove Combination Switch Assembly

    
14. Use a small, flat-tip screwdriver to lightly dimple shield in eight places. See (Fig 7 ).
    NOTE: Do not press too hard with screwdriver when dimpling shield. Excessive pressure can cause too much deformation of the shield, resulting in high rotation torque of steering column, requiring steering column replacement.
    Fig 7: Dimple Copper Shield

    
15. Reinstall the combination switch assembly, and secure it with three screws.
16. Position cancel sleeve on combination switch assembly so that projections on the sleeve are aligned vertically. See (Fig 8 ).
    Fig 8: Cancel Sleeve

    
17. Carefully reinstall cable reel, and secure it with three screws.
18. Plug combination switch assembly harness 4P connector into cable reel. Plug cable reel 2P connector into SRS main harness, and reattach connector to its connector holder.
19. Reinstall upper and lower steering column covers, and secure them with five screws.
20. If needed, center cable reel by first rotating reel clockwise until it stops, then rotating it counterclockwise (approximately two and a half turns) until the arrow mark on reel label points straight up.
21. Reinstall steering wheel, and then plug in connectors for the remote audio and cruise control set/resume/cancel switches.
22. Reinstall steering wheel bolt. Torque bolt to 38 N m (28 lb-ft).
23. Reinstall driver's airbag, and secure it with new Torx bolts. Use a Torx T30 bit to torque the bolts to 9.8 N m (7.2 lb-ft)
24. Reinstall knee bolster. Torque bolts to 9.8 N m (7.2 lb-ft). Reinstall dashboard lower cover and coin pocket.
25. Plug driver's airbag 2P connector into cable reel 2P connector.
26. Reinstall access panel.
27. Reconnect battery positive cable, and then reconnect battery negative cable.
28. Enter anti-theft code for audio unit, and then enter your customer's radio station presets. Reset clock.