Vehicle Communication Device Fails To Communicate To A Vehicle After Update (SSM70038)

VEHICLE COMMUNICATION DEVICE FAILS TO COMMUNICATE TO A VEHICLE AFTER UPDATE

TECHNICAL SERVICE BULLETIN

SERVICE INFORMATION

Symptom 000101 Diagnostic Concerns

ISSUE

Since an update of SDD software the DA Device may fail to communicate to the vehicle, or in certain instances a VIN read may be possible - but not all the vehicle modules are included in the SDD Session Data collect.

ACTION

To apply the fix to the SDD machine, complete these instructions:

• Disconnect any Vehicle Communication Devices (VCI) from the SDD machine.
• Uninstall the DA J2534 software from the SDD machine.
• Uninstall the DA App Hub software from the SDD machine.
• Download and install updated DA J2534 software.
• Download and install updated DA App Hub software.

Content

Windows 7 - Uninstall Programs 

DA 2534 Software 

1. Click Start
2. Select Control Panel
3. Select Programs
4. Click Programs and Features
5. Click on DA 2534 Software
6. Click the Uninstall button.
7. Programs and Features message box will shown
8. Select "Yes"

DA App Hub Software 

1. Click Start
2. Select Control Panel
3. Select Programs
4. Click Programs and Features
5. Click on DA App Hub Software
6. Click the Uninstall  button.
7. Programs and Features message box will shown
8. Select "Yes"
9. Restart the SDD machine.

Windows XP - Uninstall Programs 

DA 2534 Software 

1. Click Start
2. Select Control Panel
3. Click the Add/Remove Programs control panel icon
4. The Add/Remove control panel displays a list of software
5. on your computer.
6. Click on DA 2534 Software
7. Click the Remove button.
8. Add and remove programs message box will shown
9. Select "Yes"

DA App Hub Software 

1. Click Start
2. Select Control Panel
3. Click the Add/Remove Programs control panel icon
4. The Add/Remove control panel displays a list of software
5. on your computer.
6. Click on DA App Hub
7. Click the Remove button.
8. Add and remove programs message box will shown
9. Select "Yes"
10. Restart the SDD machine.

Download updated DA J2534 Device software 

1. Go to http://www.diagnosticassociates.com/download.htm,
2. Select Download  link at the bottom of the DA J2534 Device Setup section.
3. Select Save  .
4. Save DA J2534 Device Setup V4.0.zip  to a USB Flash Drive.
5. Copy DA J2534 Device Setup V4.0.zip  from the USB Flash drive and paste this onto your SDD Desktop.

Download updated DA App Hub software 

1. Go to http://www.diagnosticassociates.com/download.htm.
2. Select Download  link at the bottom of the DA App Hub Setup section.
3. Select Save  .
4. Save DAAppHub_V2.3.4.zip to  a USB Flash Drive.
5. Copy DAAppHub_V2.3.4.zip  from the USB Flash drive and paste this onto your SDD Desktop.

Install updated DA J2534 Device software 

1. Go to the SDD desktop
2. Double click DA J2534 Device Setup V4.0.zip  to install the DA J2534 Device software  .
3. Restart your SDD machine to complete the install.

   Install updated DA App Hub software 

4. Go to the SDD desktop.
5. Double click DAAppHub_V2.3.4.zip  to install the DA App Hub software 
6. Restart your SDD machine to complete the install.

Due to a concern with the latest version of SDD you will need to follow a specific process to get SDD to recognise the DA-Dongle/DA-VINA for the first time: 

1. Power off your SDD machine.
2. Connect the DA-Dongle/DA-VINA to the vehicle.
3. Connect the DA-Dongle/DA-VINA to your SDD machine with the USB cable.
4. Power up your SDD machine
5. Launch SDD.
6. Confirm device is recognised by SDD in the System Information page.
7. Disconnect the VCI device from the vehicle.
8. Restart your SDD machine.
9. Use the DA App Hub to update your DA Device to Firmware Version V56.
10. Follow all prompts until the update process is complete.
11. Shut down your SDD machine.

1. Connect the VCI device to the vehicle.
2. Connect the VCI device to SDD.
3. Start your SDD machine.
4. Launch SDD.