Multimedia Reception And Connection Troubleshooting Information Guide (17-BE-014)

Publication date: 2017-12-01
Reference number: 17-BE-014

MULTIMEDIA RECEPTION AND CONNECTION TROUBLESHOOTING INFORMATION GUIDE

TECHNICAL SERVICE BULLETIN

Reference Number(s): 17-BE-014, Date of Issue: November 01, 2017

HYUNDAI:	ALL
GROUP:	BODY ELECTRICAL

IMPORTANT: Before replacing any antenna for AVN, AM/FM, SXM, or GPS reception concerns, please use this informational guide for analysis.

DESCRIPTION

This bulletin serves as a guide to aid with the troubleshooting and inspection of reception and connectivity conditions with Hyundai Multimedia systems.

Contents:

Antenna and Feeder Cable Location (Sedan & SUV's). Pg.2 ~ 3
Condition Type 1: AVN (Audio/Video/Navigation) error messages. Pg. 4
Condition Type 2: No satellite radio reception. Pg. 4 ~ 5
Condition Type 3: Intermittent weak satellite radio reception. Pg. 5 ~ 6
Condition Type 4: Poor GPS reception (position inaccuracy). Pg. 6 ~ 7
Condition Type 5: Poor AM/FM radio reception. Pg. 7 ~ 8
Condition Type 6: Improper manufacturing and assembly. Pg. 8
How to Check Feeder Cable. Pg. 9 ~ 11

WARRANTY INFORMATION: Normal warranty applies where applicable.

ANTENNA AND FEEDER CABLE LOCATION

All Sedans (Glass Antenna)

Image
Part Name	Main Cable	Floor Cable	Antenna	Glass Antenna
Location	A-Pillar	A to C-Pillar	Headliner	LH & RH C-Pillar

NOTE:

The glass antenna is a 2-part system.

The LH side (FM2 and amplifier).
The RH side (AM/FM1 and amplifier).

Applicable Models	1-Glass Antenna (RH Side)	Accent (RB) Veloster (FS) Elantra (MD/UD/AD)
Applicable Models	2-Glass Antenna (LH and RH Side)	Sonata (YF/LF) Azera (HG) Genesis Coupe (BK) Genesis Sedan (BH/DH) Equus (VI/HI)

ANTENNA AND FEEDER CABLE LOCATION

All SUV (No Glass Antenna)

Image
Part Name	Main Cable	Floor Cable	Antenna
Location	A-Pillar	A to C-Pillar	Headliner

Applicable Models

Tuscon (LM/TL)
Santa Fe Sport (CM/AN)
Santa Fe (NC)

[DIAGNOSTIC TYPE 1] - AVN (AUDIO/VIDEO/NAVIGATION) ERROR MESSAGES

If any of the following AVN error messages are observed. Check the Audio/AVN system as these may not be related to the antenna.

Preparing XM RADIO	Preparing SiriusXM RADIO

XM Start Up Error	SIRIUS Start Up Error

[Diagnostic Type 2] - No satellite radio reception

If a "No Signal" message is observed and connections at the head unit and antenna are secure. Check the feeder cable.

No Signal Message

Check to ensure that the Antenna connector(s) are connected securely at the A-Pillar and C-Pillar (FM1 and FM2).
Check if the "No Signal" message persists after checking Antenna connector(s).

If the "No Signal" message persists, check the vehicle grounds to ensure that the nut is tightened & properly grounded to the surface of the car.

Torque Spec: 0.06ft/lbf~0.11ft/lbf/cm

[DIAGNOSTIC TYPE 3] - INTERMITTENT WEAK SATELLITE RADIO RECEPTION

If a "WEAK" message is observed,

Ensure that there are no environment obstructions and the antenna is uncovered and has a clear view of the sky.

Examples:

If you are driving in a tunnel or a covered parking area.
If you are driving beneath the top level of a multi-level freeway.
If you are driving under a bridge.
If you are driving next to a tall vehicle (such as a truck or a bus) that blocks the signal.
If you are driving in a valley where the surrounding hills or peaks block the signal from the satellite.
If you are driving on a mountain road where the signal is blocked by mountains.
If you are driving in an area with tall trees that block the signal (i.e. Roads that goes through dense forest).
There may be a weak in some areas that are not covered by SXM's repeater network.

Intermittent WEAK Message

Check for a loose connection or ground.

If the "No Signal" message persists, check the vehicle grounds to ensure that the nut is tightened & properly grounded to the surface of the car.
Torque Spec: 0.06ft/lbf~0.11ft/lbf/cm
Check all the connection points (A to D) from the head unit to the antenna.

[DIAGNOSTIC TYPE 4] - POOR GPS RECEPTION (POSITION INACCURACY)

If it's reported that the GPS position is inaccurate,

Ensure that the compass indicator is not grayed out and is receiving a GPS satellite signal.

No GPS satellite signal	Receiving GPS satellite signal

Ensure that there are no environment obstructions and the antenna is uncovered and has a clear view of the sky.

Examples:

If you are driving in a tunnel or a covered parking area.
If you are driving beneath the top level of a multi-level freeway.
If you are driving under a bridge.
If you are driving next to a tall vehicle (such as a truck or a bus) that blocks the signal.
If you are driving in a valley where the surrounding hills or peaks block the signal from the satellite.
If you are driving on a mountain road where the signal is blocked by mountains.

If you are driving in an area with tall trees that block the signal (i.e. Roads that goes through dense forest).
There may be a weak signal in some areas that are not covered by SXM's repeater network.

Check for a loose connection or ground.

Check the vehicle grounds to ensure that the nut is tightened & properly grounded to the surface of the car.
Torque Spec: 0.06ft/lbf~0.11ft/lbf/cm
Check all the connection points (A to D) from the head unit to the antenna.

[DIAGNOSTIC TYPE 5] - POOR AM/FM RADIO RECEPTION

NOTE: Aftermarket window tinting may reduce reception performance.

If AM/FM reception is poor and/or intermittent

Check the voltages at the antenna
Check the glass antenna inside the C-Pillar:

If the AM reception is not good, check the glass antenna on the RH side
If the FM reception is not good, check both the LH and RH side (Glass Antenna)

Models with Glass Antenna NOTE: Do not replace roof mounted antenna for AM/FM reception concerns.	1-Glass Antenna (RH Side)	Accent (RB) Veloster (FS) Elantra (MD/UD/AD)
	2-Glass Antenna (LH and RH Side)	Sonata (YF/LF) Azera (HG) Genesis Coupe (BK)

		Genesis Sedan (BH/DH) Equus (VI/HI)
Models without Glass Antenna		Tuscon (LM/TL) Santa Fe Sport (CM/AN) Santa Fe (NC)

Phenomenon	Remarks
	Models without Glass Antenna (All SUV) Check Antenna voltage: SXM: 4.9 ~ 5.1V AM/FM: 10 ~13V

[DIAGNOSTIC TYPE 6] - IMPROPER MANUFACTURING AND ASSEMBLY

If any of the below is noted, do not replace the antenna assembly.

Improper Assembly

A-Pillar connector not secured	C-Pillar connector not secured	Antenna connector not secured

Damaged or bent pins	Damaged to the feeder cable wire(s)

HOW TO CHECK THE FEEDER CABLE

Electric Current

Set the Multimeter to the "Electrical Resistance/Ohms" (Ω) setting.
Confirm that there is a 'Beep' sound when the positive (+) and negative (-) leads touch.
NOTE: Not all multimeters have a beep sound as an indicator. Please reference the instructional guide of the multimeter being used to ensure that a proper indicator is being utilized.
Use the positive (+) and negative (-) leads to touch the feeder cable connectors.
- A 'Beep' sound confirms that there is continuity Good.
- No 'Beep' sound confirms that there is no continuity Not Good and requires cable replacement.
Use the positive (+) and negative (-) leads to touch the feeder cable connectors.
- A 'Beep' sound confirms that there is continuity Good.
- No 'Beep' sound confirms that there is no continuity Not Good and requires cable replacement.

MALE

Pacra Connector	Hirose Connector	SMB

FEMALE

Pacra Connector	Hirose Connector	SMB

Normal Voltage When Touch (+) And (-)
SXM	4.9 ~ 5.1V
GPS	4.9 ~ 5.1V
RADIO	10 ~ 13V